Evaluative and relational influences on service loyalty

International Journal of Service Industry Management

Volumn 12, Issue 4, 2001, Pages 310-327

  Butcher, Ken ^a   Sparks, Beverley ^a   O'Callaghan, Frances ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Customer loyalty; Customer satisfaction; Quality

Indexed keywords

EID: 1842688762     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230110405253     Document Type: Article

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