A typology of consumers' emotional response styles during service recovery encounters

British Journal of Management

Volumn 20, Issue 3, 2009, Pages 292-308

  Schoefer, Klaus ^a   Diamantopoulos, Adamantios ^a  

^a UNIVERSITY OF VIENNA   (Austria)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 68849108853     PISSN: 10453172     EISSN: 14678551     Source Type: Journal    
DOI: 10.1111/j.1467-8551.2008.00589.x     Document Type: Article

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