The influence of culture on perceptions of service employee behavior

Managing Service Quality

Volumn 17, Issue 3, 2007, Pages 275-297

  Kong, Mikyoung ^a   Jogaratnam, Giri ^a  

^a EASTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

Cross cultural management; Customer satisfaction; Employee behaviour; Food service; Restaurants; Service levels

Indexed keywords

EID: 34249334994     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710744308     Document Type: Article

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