Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions

Journal of Marketing Management

Volumn 17, Issue 5-6, 2001, Pages 577-593

  Farrell, Andrew M ^a   Souchon, Anne L ^a   Durden, Geoffrey R ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2542491888     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1362/026725701323366944     Document Type: Article

References (0)