Service encounter dimensions - A dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel

International Journal of Service Industry Management

Volumn 8, Issue 1, 1997, Pages 65-86

  Chandon, Jean Louis ^a   Leo, Pierre Yves ^a   Philippe, Jean ^a  

^a AIX MARSEILLE UNIVERSITY   (France)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031493548     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239710161088     Document Type: Article

References (24)

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