Determinants of customer/oriented behavior in a health care context

Journal of Service Management

Volumn 20, Issue 1, 2009, Pages 5-32

  Lanjananda, Panisa ^a   Patterson, Paul G ^b  

^a RAJAMANGALA UNIVERSITY OF TECHNOLOGY THANYABURI   (Thailand)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Customer relations; Customer service management; Health services; Nurses; Personality; Thailand

Indexed keywords

EID: 71749101250     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910936832     Document Type: Article

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