On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical model approach

Journal of the Academy of Marketing Science

Volumn 31, Issue 3, 2003, Pages 256-271

  Licata, Jane W ^c   Mowen, John C ^a   Harris, Eric G ^b   Brown, Tom J ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTH FLORIDA   (United States)

^c Oklahoma State University ^*

Author keywords

Job performance; Services marketing; Traits

Indexed keywords

EID: 0037998730     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070303031003004     Document Type: Article

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