Relationships among customer orientation, service orientation and job satisfaction in financial services

International Journal of Service Industry Management

Volumn 16, Issue 5, 2005, Pages 497-525

  Saura, Irene Gil ^a   Contrí, Gloria Berenguer ^a   Taulet, Amparo Cervera ^a   Velázquez, Beatriz Moliner ^b  

^a Facultad de Economía Edificio Departamental Oriental Desp 1 C11   (Spain)

^b UNIVERSITAT POLITÈCNICA DE VALÈNCIA   (Spain)

Author keywords

Customer orientation; Financial services; Job satisfaction; Regression analysis; Spain

Indexed keywords

EID: 26844531311     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230510625787     Document Type: Review

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