Investigating the relationship between service providers' personality and customers' perceptions of service quality across gender

Total Quality Management

Volumn 12, Issue 1, 2001, Pages 57-67

  Lin, Neng Pai ^a   Chiu, Hung Chang ^b   Hsieh, Yi Ching ^c  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b MING CHUAN UNIVERSITY   (Taiwan)

^c SOOCHOW UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442295619     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120020010093     Document Type: Article

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