Statistical measures of customer satisfaction for health care quality assurance: A case study

International Journal of Health Care Quality Assurance

Volumn 14, Issue 1, 2001, Pages 6-13

  Hasin, M A A ^a   Seeluangsawat, Roongrat ^b   Shareef, M A ^c  

^a BANGLADESH UNIVERSITY OF ENGINEERING AND TECHNOLOGY   (Bangladesh)

^b KASETSART UNIVERSITY   (Thailand)

^c Trade Development Consulting   (Bangladesh)

Author keywords

Customer satisfaction; Health care; Surveys; Total quality management

Indexed keywords

EID: 19044362798     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860110366214     Document Type: Article

References (12)

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