Customer satisfaction, service failure, and service recovery

Handbook of Hospitality Marketing Management

Volumn , Issue , 2009, Pages 296-323

  Mattila, Anna S ^a   Ro, Heejung ^a  

^a NONE   (United States)

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[No Author keywords available]

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EID: 85083477673     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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