Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics, Personality, and Behavioral Factors

Journal of Hospitality and Tourism Research

Volumn 26, Issue 2, 2002, Pages 105-123

  Jones, David L ^a   McCleary, Ken W ^b   Lepisto, Lawrence R ^c  

^a UNIVERSITY OF NEVADA   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^c CENTRAL MICHIGAN UNIVERSITY   (United States)

Author keywords

consumer behavior; consumer complaint behavior; customer dissatisfaction; customer satisfaction; personality traits; restaurants

Indexed keywords

EID: 10144231182     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348002026002002     Document Type: Article

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