A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences

Journal of Hospitality and Tourism Research

Volumn 29, Issue 2, 2005, Pages 150-169

  Susskind, Alex M ^a  

^a 335 Statler Hall   (United States)

Author keywords

customer complaints; customer service; repatronage intentions

Indexed keywords

EID: 79957662300     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348004273426     Document Type: Article

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