Justice strategy options for increased customer satisfaction in a services recovery setting

Journal of Business Research

Volumn 54, Issue 3, 2001, Pages 209-218

  Sparks, Beverley A ^a   McColl Kennedy, Janet R ^b  

^a GRIFFITH UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Customer satisfaction; Justice; Services recovery setting

Indexed keywords

EID: 0012520981     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(00)00120-X     Document Type: Article

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