Regaining service customers: Costs and benefits of regain management

Journal of Service Research

Volumn 1, Issue 4, 1999, Pages 347-361

  Stauss, Bernd ^a   Friege, Christian ^b  

^a CATHOLIC UNIVERSITY OF EICHSTÄTT INGOLSTADT   (Germany)

^b Doubleday Direct Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1442325870     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467059914006     Document Type: Article

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