Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

Journal of Service Research

Volumn 6, Issue 4, 2004, Pages 336-346

  Mattila, Anna S ^a   Patterson, Paul G ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

cross cultural; fairness; self construal; service recovery

Indexed keywords

EID: 84990338757     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503262947     Document Type: Article

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