-
1
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
James C. Anderson David W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychol. Bull. 103 3 1988 411-423
-
(1988)
Psychol. Bull.
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
3
-
-
0030121899
-
Applications of structural equation modeling in marketing and consumer research: A review
-
Hans Baumgartner Christian Homburg Applications of structural equation modeling in marketing and consumer research: A review Int. J. Res. Mark. 13 2 1996 139-161
-
(1996)
Int. J. Res. Mark.
, vol.13
, Issue.2
, pp. 139-161
-
-
Baumgartner, H.1
Homburg, C.2
-
4
-
-
0003693117
-
Causes and consequences of feelings
-
Cambridge University Press
-
Leonard Berkowitz Causes and consequences of feelings 2000 Cambridge University Press
-
(2000)
-
-
Berkowitz, L.1
-
5
-
-
85101432319
-
Structural equations with latent variables
-
New York: Wiley
-
Kenneth A. Bollen Structural equations with latent variables 1989 Wiley New York
-
(1989)
-
-
Bollen, K.A.1
-
6
-
-
0011528873
-
A bootstrap procedure for evaluating goodness-of-fit indices of structural equation and confirmatory factor models
-
Paula Fitzgerald Bone Subhash Sharma Terence Shimp A bootstrap procedure for evaluating goodness-of-fit indices of structural equation and confirmatory factor models J. Mark. Res. 26 1 1989 105-111
-
(1989)
J. Mark. Res.
, vol.26
, Issue.1
, pp. 105-111
-
-
Bone, P.F.1
Sharma, S.2
Shimp, T.3
-
7
-
-
0142087005
-
Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
-
Roger Bougie Rik Pieters Marcel Zeelenberg Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services Journal of the Academy of Marketing Science 31 4 2003 377-393
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.4
, pp. 377-393
-
-
Bougie, R.1
Pieters, R.2
Zeelenberg, M.3
-
8
-
-
24644487990
-
Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods-results of a cross-national survey
-
Lone Bredahl Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods-results of a cross-national survey J. Consum. Policy 24 2001 23-61
-
(2001)
J. Consum. Policy
, vol.24
, pp. 23-61
-
-
Bredahl, L.1
-
9
-
-
0003625166
-
The scientific use of factor analysis in behavioral and life sciences
-
New York: Plenum
-
R.B. Cattell The scientific use of factor analysis in behavioral and life sciences 1978 Plenum New York
-
(1978)
-
-
Cattell, R.B.1
-
10
-
-
85107950208
-
The impact of affective reactions on attitudes toward the advertisement and the brand: A step toward ecological validity
-
Christian M. Derbaix The impact of affective reactions on attitudes toward the advertisement and the brand: A step toward ecological validity J. Mark. Res. 32 4 1995 470-479
-
(1995)
J. Mark. Res.
, vol.32
, Issue.4
, pp. 470-479
-
-
Derbaix, C.M.1
-
11
-
-
0037294911
-
Inducing word-of-mouth by eliciting surprise - A pilot investigation
-
Christian M. Derbaix Joelle Vanhamme Inducing word-of-mouth by eliciting surprise - a pilot investigation J. Econ. Psychol. 24 2003 99-116
-
(2003)
J. Econ. Psychol.
, vol.24
, pp. 99-116
-
-
Derbaix, C.M.1
Vanhamme, J.2
-
12
-
-
0033129021
-
Introduction to the special section on the structure of emotion
-
Ed Diener Introduction to the special section on the structure of emotion J. Pers. Soc. Psychol. 76 5 1999 803-804
-
(1999)
J. Pers. Soc. Psychol.
, vol.76
, Issue.5
, pp. 803-804
-
-
Diener, E.1
-
13
-
-
0007267314
-
Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions
-
Laurette Dube Michael S. Morgan Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions Int. J. Res. Mark. 15 1998 309-320
-
(1998)
Int. J. Res. Mark.
, vol.15
, pp. 309-320
-
-
Dube, L.1
Morgan, M.S.2
-
14
-
-
0042513918
-
Should consumer attitudes be reduced to their affective and cognitive bases? Validation of a hierarchical model
-
Laurette Dube Marie-Cecile Cervellon Han Jingyuan Should consumer attitudes be reduced to their affective and cognitive bases? Validation of a hierarchical model Int. J. Res. Mark. 20 2003 259-272
-
(2003)
Int. J. Res. Mark.
, vol.20
, pp. 259-272
-
-
Dube, L.1
Cervellon, M.-C.2
Jingyuan, H.3
-
15
-
-
0001233586
-
The power of feelings in understanding advertising effects
-
Julie A. Edell Marian C. Burke The power of feelings in understanding advertising effects J. Consum. Res. 14 4 1987 421-433
-
(1987)
J. Consum. Res.
, vol.14
, Issue.4
, pp. 421-433
-
-
Edell, J.A.1
Burke, M.C.2
-
16
-
-
0043231373
-
Sympathy and empathy: Emotional responses to advertising dramas
-
Jennifer Edson Escalas Barbara B. Stern Sympathy and empathy: Emotional responses to advertising dramas J. Consum. Res. 29 4 2003 566-578
-
(2003)
J. Consum. Res.
, vol.29
, Issue.4
, pp. 566-578
-
-
Edson, E.J.1
Stern, B.B.2
-
17
-
-
0026887338
-
Are there basic emotions?
-
Paul Ekman Are there basic emotions? Psychol. Rev. 99 3 1992 550-553
-
(1992)
Psychol. Rev.
, vol.99
, Issue.3
, pp. 550-553
-
-
Ekman, P.1
-
18
-
-
0001600718
-
Concept of emotion viewed from a prototype perspective
-
Beverly Fehr James A. Russell Concept of emotion viewed from a prototype perspective J. Exp. Psychol. Gen. 113 1984 464-486
-
(1984)
J. Exp. Psychol. Gen.
, vol.113
, pp. 464-486
-
-
Fehr, B.1
Russell, J.A.2
-
19
-
-
0000446205
-
Relations among emotion, appraisal, and emotional action readiness
-
Nico H. Frijda Peter Kuipers Elisabeth Ter Schure Relations among emotion, appraisal, and emotional action readiness J. Pers. Soc. Psychol. 57 2 1989 212-228
-
(1989)
J. Pers. Soc. Psychol.
, vol.57
, Issue.2
, pp. 212-228
-
-
Frijda, N.H.1
Kuipers, P.2
Ter Schure, E.3
-
20
-
-
0002746274
-
Monte Carlo evaluations of goodness-of-fit indices for structural equation models
-
Kenneth A. Bollen J. Scott editors Sage Newbury Park, CA
-
David W. Gerbing James C. Anderson Monte Carlo evaluations of goodness-of-fit indices for structural equation models Kenneth A. Bollen J. Scott editors Long Testing structural equation models 1993 Sage Newbury Park, CA 40-65
-
(1993)
Testing Structural Equation Models
, pp. 40-65
-
-
Gerbing, D.W.1
Anderson, J.C.2
-
22
-
-
0007971182
-
Feelings, fantasies, and memories: An examination of the emotional components of nostalgia
-
Susan L. Holak William J. Havlena Feelings, fantasies, and memories: An examination of the emotional components of nostalgia J. Bus. Res. 42 3 1998 217-227
-
(1998)
J. Bus. Res.
, vol.42
, Issue.3
, pp. 217-227
-
-
Holak, S.L.1
Havlena, W.J.2
-
23
-
-
0001406101
-
Assessing the role of emotions as mediators of consumer responses to advertising
-
Morris B. Holbrook Rajeev Batra Assessing the role of emotions as mediators of consumer responses to advertising J. Consum. Res. 14 3 1987 404-420
-
(1987)
J. Consum. Res.
, vol.14
, Issue.3
, pp. 404-420
-
-
Holbrook, M.B.1
Batra, R.2
-
24
-
-
0001025956
-
An approach to investigating the emotional determinants of consumption durations: Why do people consume what they consume for as long as they consume it?
-
Morris B. Holbrook Meryl P. Gardner An approach to investigating the emotional determinants of consumption durations: Why do people consume what they consume for as long as they consume it? J. Consum. Psychol. 2 2 1993 123-142
-
(1993)
J. Consum. Psychol.
, vol.2
, Issue.2
, pp. 123-142
-
-
Holbrook, M.B.1
Gardner, M.P.2
-
25
-
-
0002126713
-
The experiential aspects of consumption: Consumer fantasies, feelings, and fun
-
Morris B. Holbrook Elizabeth C. Hirschman The experiential aspects of consumption: Consumer fantasies, feelings, and fun J. Consum. Res. 9 2 1982 132-140
-
(1982)
J. Consum. Res.
, vol.9
, Issue.2
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
26
-
-
0036276262
-
Regret in repeat purchase versus switching decisions: The attenuating role of decision justifiability
-
Jeffrey J. Inman Marcel Zeelenberg Regret in repeat purchase versus switching decisions: The attenuating role of decision justifiability J. Consum. Res. 29 1 2002 116-128
-
(2002)
J. Consum. Res.
, vol.29
, Issue.1
, pp. 116-128
-
-
Inman, J.J.1
Zeelenberg, M.2
-
27
-
-
0004018397
-
Human emotions
-
New York: Plenum
-
Carroll Izard Human emotions 1977 Plenum New York
-
(1977)
-
-
Izard, C.1
-
28
-
-
0026888425
-
Basic emotions, relations among emotions, and emotion-cognition relations
-
Carroll Izard Basic emotions, relations among emotions, and emotion-cognition relations Psychol. Rev. 99 3 1992 561-565
-
(1992)
Psychol. Rev.
, vol.99
, Issue.3
, pp. 561-565
-
-
Izard, C.1
-
29
-
-
0033935642
-
Beyond valence: Toward a model of emotion-specific influences on judgment and choice
-
Jennifer S. Lerner Dacher Keltner Beyond valence: Toward a model of emotion-specific influences on judgment and choice Cogn. Emot. 14 4 2000 473-493
-
(2000)
Cogn. Emot.
, vol.14
, Issue.4
, pp. 473-493
-
-
Lerner, J.S.1
Keltner, D.2
-
31
-
-
0001515895
-
The structure and intensity of emotional experiences: Method and context convergence
-
Haim Mano The structure and intensity of emotional experiences: Method and context convergence Multivariate Behav. Res. 26 3 1991 389-411
-
(1991)
Multivariate Behav. Res.
, vol.26
, Issue.3
, pp. 389-411
-
-
Mano, H.1
-
32
-
-
21344486274
-
Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction
-
Haim Mano Richard L. Oliver Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction J. Consum. Res. 20 3 1993 451-466
-
(1993)
J. Consum. Res.
, vol.20
, Issue.3
, pp. 451-466
-
-
Mano, H.1
Oliver, R.L.2
-
33
-
-
0003667583
-
An approach to environmental psychology
-
Cambridge, MA: MIT Press
-
Albert Mehrabian James A. Russell An approach to environmental psychology 1974 MIT Press Cambridge, MA
-
(1974)
-
-
Mehrabian, A.1
Russell, J.A.2
-
34
-
-
84928505571
-
Structure of emotions
-
Rich L. Morgan David Heise Structure of emotions Soc. Psychol. Q. 51 1 1988 19-31
-
(1988)
Soc. Psychol. Q.
, vol.51
, Issue.1
, pp. 19-31
-
-
Morgan, R.L.1
Heise, D.2
-
35
-
-
0001653404
-
A cross-national assessment of the reliability and validity of the CETSCALE
-
Richard G. Netemeyer Srinivas Durvasula Donald Lichtenstein A cross-national assessment of the reliability and validity of the CETSCALE J. Mark. Res. 28 3 1991 320-327
-
(1991)
J. Mark. Res.
, vol.28
, Issue.3
, pp. 320-327
-
-
Netemeyer, R.G.1
Durvasula, S.2
Lichtenstein, D.3
-
36
-
-
0031487373
-
A study of the relationships between cognitive appraisals and consumption emotions
-
Prashanth U. Nyer A study of the relationships between cognitive appraisals and consumption emotions J. Acad. Mark. Sci. 25 4 1997 296-304
-
(1997)
J. Acad. Mark. Sci.
, vol.25
, Issue.4
, pp. 296-304
-
-
Nyer, P.U.1
-
37
-
-
0002106437
-
Cognitive, affective, and attribute bases of the satisfaction response
-
Richard L. Oliver Cognitive, affective, and attribute bases of the satisfaction response J. Consum. Res. 20 3 1993 418-430
-
(1993)
J. Consum. Res.
, vol.20
, Issue.3
, pp. 418-430
-
-
Oliver, R.L.1
-
38
-
-
0000068138
-
Consumer responses to advertising: The effects of ad content, emotions, and attitude toward the ad on viewing time
-
Thomas J. Olney Morris B. Holbrook Rajeev Batra Consumer responses to advertising: The effects of ad content, emotions, and attitude toward the ad on viewing time J. Consum. Res. 17 4 1991 440-453
-
(1991)
J. Consum. Res.
, vol.17
, Issue.4
, pp. 440-453
-
-
Olney, T.J.1
Holbrook, M.B.2
Batra, R.3
-
39
-
-
0025459004
-
What's basic about basic emotions?
-
Andrew Ortony Terence J. Turner What's basic about basic emotions? Psychol. Rev. 97 3 1990 315-331
-
(1990)
Psychol. Rev.
, vol.97
, Issue.3
, pp. 315-331
-
-
Ortony, A.1
Turner, T.J.2
-
40
-
-
0026885689
-
A crititical role for "affective neuroscience" in resolving what is basic about basic emotions
-
Jaak Panksepp A crititical role for "affective neuroscience" in resolving what is basic about basic emotions Psychol. Rev. 99 3 1992 554-560
-
(1992)
Psychol. Rev.
, vol.99
, Issue.3
, pp. 554-560
-
-
Panksepp, J.1
-
41
-
-
0036386394
-
The role of consumption emotions in the satisfaction response
-
Diane M. Phillips Hans Baumgartner The role of consumption emotions in the satisfaction response J. Consum. Psychol. 12 3 2002 243-252
-
(2002)
J. Consum. Psychol.
, vol.12
, Issue.3
, pp. 243-252
-
-
Phillips, D.M.1
Baumgartner, H.2
-
42
-
-
0003603572
-
Emotion: A psychoevolutionary synthesis
-
New York: Harper and Row
-
Robert Plutchik Emotion: A psychoevolutionary synthesis 1980 Harper and Row New York
-
(1980)
-
-
Plutchik, R.1
-
43
-
-
21744438808
-
Measuring emotions in the consumption experience
-
Marsha L. Richins Measuring emotions in the consumption experience J. Consum. Res. 24 2 1997 127-146
-
(1997)
J. Consum. Res.
, vol.24
, Issue.2
, pp. 127-146
-
-
Richins, M.L.1
-
44
-
-
0042291027
-
A consumer values orientation for materialism and its measurement: Measure development and validation
-
Marsha L. Richins Scott Dawson A consumer values orientation for materialism and its measurement: Measure development and validation J. Consum. Res. 19 3 1992 303-316
-
(1992)
J. Consum. Res.
, vol.19
, Issue.3
, pp. 303-316
-
-
Richins, M.L.1
Dawson, S.2
-
45
-
-
0001126515
-
Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory
-
Ira J. Roseman Ann A. Antoniou Paul J. Jose Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory Cogn. Emot. 10 3 1996 241-277
-
(1996)
Cogn. Emot.
, vol.10
, Issue.3
, pp. 241-277
-
-
Roseman, I.J.1
Antoniou, A.A.2
Jose, P.J.3
-
46
-
-
4644280844
-
A circumplex model of affect
-
James A. Russell A circumplex model of affect J. Pers. Soc. Psychol. 39 6 1980 1161-1178
-
(1980)
J. Pers. Soc. Psychol.
, vol.39
, Issue.6
, pp. 1161-1178
-
-
Russell, J.A.1
-
47
-
-
0000991958
-
Affect grid - A single-item scale of pleasure and arousal
-
James A. Russell A. Weiss G.A. Mendelsohn Affect grid - A single-item scale of pleasure and arousal J. Pers. Soc. Psychol. 57 3 1989 493-502
-
(1989)
J. Pers. Soc. Psychol.
, vol.57
, Issue.3
, pp. 493-502
-
-
Russell, J.A.1
Weiss, A.2
Mendelsohn, G.A.3
-
48
-
-
0036221879
-
Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context
-
Julie A. Ruth Frederic F. Brunel Cele C. Otnes Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context J. Acad. Mark. Sci. 30 1 2002 44-58
-
(2002)
J. Acad. Mark. Sci.
, vol.30
, Issue.1
, pp. 44-58
-
-
Ruth, J.A.1
Brunel, F.F.2
Otnes, C.C.3
-
50
-
-
0036213595
-
The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
-
Amy K. Smith Ruth N. Bolton The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments J. Acad. Mark. Sci. 30 1 2002 5-23
-
(2002)
J. Acad. Mark. Sci.
, vol.30
, Issue.1
, pp. 5-23
-
-
Smith, A.K.1
Bolton, R.N.2
-
51
-
-
0000869639
-
Appraisal components, core relational themes, and emotions
-
Craig A. Smith Richard S. Lazarus Appraisal components, core relational themes, and emotions Cogn. Emot. 7 1993 295-323
-
(1993)
Cogn. Emot.
, vol.7
, pp. 295-323
-
-
Smith, C.A.1
Lazarus, R.S.2
-
52
-
-
0032383942
-
Assessing measurement invariance in cross-national consumer research
-
Jan-Benedict E.M. Steenkamp Hans Baumgartner Assessing measurement invariance in cross-national consumer research J. Consum. Res. 25 1 1998 78-90
-
(1998)
J. Consum. Res.
, vol.25
, Issue.1
, pp. 78-90
-
-
Steenkamp, J.-B.E.M.1
Baumgartner, H.2
-
53
-
-
0036271537
-
Optimum stimulation level and exploratory consumer behavior in an emerging consumer market
-
Jan-Benedict E.M. Steenkamp Steven M. Burgess Optimum stimulation level and exploratory consumer behavior in an emerging consumer market Int. J. Res. Mark. 19 2002 131-150
-
(2002)
Int. J. Res. Mark.
, vol.19
, pp. 131-150
-
-
Steenkamp, J.-B.E.M.1
Burgess, S.M.2
-
54
-
-
0001714071
-
The use of LISREL in validating marketing constructs
-
Jan-Benedict E.M. Steenkamp Hans C.M. Van Trijp The use of LISREL in validating marketing constructs Int. J. Res. Mark. 8 4 1991 283-299
-
(1991)
Int. J. Res. Mark.
, vol.8
, Issue.4
, pp. 283-299
-
-
Steenkamp, J.-B.E.M.1
Van Trijp, H.C.M.2
-
55
-
-
0030268657
-
The relationships among arousal potential, arousal and stimulus evaluation, and the moderating role of need for stimulation
-
Jan-Benedict E.M. Steenkamp Hans Baumgartner Elise Van der Wulp The relationships among arousal potential, arousal and stimulus evaluation, and the moderating role of need for stimulation Int. J. Res. Mark. 13 1996 319-329
-
(1996)
Int. J. Res. Mark.
, vol.13
, pp. 319-329
-
-
Steenkamp, J.-B.E.M.1
Baumgartner, H.2
Van der Wulp, E.3
-
56
-
-
0032375521
-
Why don't some people complain? A cognitive-emotive process model of consumer complaint behavior
-
Nancy Stephens Kevin P. Gwinner Why don't some people complain? A cognitive-emotive process model of consumer complaint behavior J. Acad. Mark. Sci. 26 4 1998 172-189
-
(1998)
J. Acad. Mark. Sci.
, vol.26
, Issue.4
, pp. 172-189
-
-
Stephens, N.1
Gwinner, K.P.2
-
57
-
-
0001178126
-
A taxonomic study of the vocabulary of emotions
-
Christine Storm Tom Storm A taxonomic study of the vocabulary of emotions J. Pers. Soc. Psychol. 53 1987 805-816
-
(1987)
J. Pers. Soc. Psychol.
, vol.53
, pp. 805-816
-
-
Storm, C.1
Storm, T.2
-
58
-
-
0037681173
-
Waiting for service: The relationship between delays and evaluations of service
-
Shirley Taylor Waiting for service: The relationship between delays and evaluations of service J. Mark. 58 2 1994 56-69
-
(1994)
J. Mark.
, vol.58
, Issue.2
, pp. 56-69
-
-
Taylor, S.1
-
59
-
-
0034335630
-
Regret: A model of its antecedents and consequences in consumer decision making
-
Michael Tsiros Vikas Mittal Regret: A model of its antecedents and consequences in consumer decision making J. Consum. Res. 26 4 2000 401-417
-
(2000)
J. Consum. Res.
, vol.26
, Issue.4
, pp. 401-417
-
-
Tsiros, M.1
Mittal, V.2
-
60
-
-
0026890994
-
Basic emotions: Can conflicting criteria converge?
-
Terence J. Turner Andrew Ortony Basic emotions: Can conflicting criteria converge? Psychol. Rev. 99 3 1992 566-571
-
(1992)
Psychol. Rev.
, vol.99
, Issue.3
, pp. 566-571
-
-
Turner, T.J.1
Ortony, A.2
-
61
-
-
0042514722
-
Exploring the role of self- and customer-provoked embarrassment in personal selling
-
Willem Verbeke Richard P. Bagozzi Exploring the role of self- and customer-provoked embarrassment in personal selling Int. J. Res. Mark. 20 2003 233-258
-
(2003)
Int. J. Res. Mark.
, vol.20
, pp. 233-258
-
-
Verbeke, W.1
Bagozzi, R.P.2
-
62
-
-
0022115623
-
Toward a consensual structure of mood
-
David Watson Auke Tellegen Toward a consensual structure of mood Psychol. Bull. 98 1985 219-235
-
(1985)
Psychol. Bull.
, vol.98
, pp. 219-235
-
-
Watson, D.1
Tellegen, A.2
-
63
-
-
0024023344
-
Development and validation of brief measures of positive and negative affect: The PANAS scales
-
David Watson Lee Anna Clark Auke Tellegen Development and validation of brief measures of positive and negative affect: The PANAS scales J. Pers. Soc. Psychol. 54 1988 1063-1070
-
(1988)
J. Pers. Soc. Psychol.
, vol.54
, pp. 1063-1070
-
-
Watson, D.1
Clark Lee, A.2
Tellegen, A.3
-
64
-
-
0001143628
-
The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence
-
David Watson David Wiese Jatin Vaidya Auke Tellegen The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence J. Pers. Soc. Psychol. 76 5 1999 820-838
-
(1999)
J. Pers. Soc. Psychol.
, vol.76
, Issue.5
, pp. 820-838
-
-
Watson, D.1
Wiese, D.2
Vaidya, J.3
Tellegen, A.4
-
65
-
-
0000922949
-
Product/consumption-based affective responses and post-purchase processes
-
Robert A. Westbrook Product/consumption-based affective responses and post-purchase processes J. Mark. Res. 24 1987 258-270
-
(1987)
J. Mark. Res.
, vol.24
, pp. 258-270
-
-
Westbrook, R.A.1
-
66
-
-
0037828092
-
Do reverse-worded items confound measures in cross-cultural consumer research: The case of the material values scale
-
Nancy Wong Aric Rindfleisch James E. Burroughs Do reverse-worded items confound measures in cross-cultural consumer research: The case of the material values scale J. Consum. Res. 30 1 2003 72-91
-
(2003)
J. Consum. Res.
, vol.30
, Issue.1
, pp. 72-91
-
-
Wong, N.1
Rindfleisch, A.2
Burroughs, J.E.3
-
67
-
-
0002176946
-
Comparing service delivery to what might have been
-
Marcel Zeelenberg Rik Pieters Comparing service delivery to what might have been J. Serv. Res. 2 1 1999 86-97
-
(1999)
J. Serv. Res.
, vol.2
, Issue.1
, pp. 86-97
-
-
Zeelenberg, M.1
Pieters, R.2
|