Service Recovery Strategies: The Impact of Cultural Differences

Journal of Hospitality and Tourism Research

Volumn 24, Issue 4, 2000, Pages 526-538

  Becker, Cherylynn ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

consumer behavior; consumption criticality; culture; service recovery

Indexed keywords

EID: 84898955349     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634800002400407     Document Type: Article

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