Application of Fairness Theory to Service Failures and Service Recovery

Journal of Service Research

Volumn 5, Issue 3, 2003, Pages 251-266

  Mccoll Kennedy, Janet R ^a   Sparks, Beverley A ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b GRIFFITH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84992779444     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670502238918     Document Type: Article

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