The role of value in the delivery process of hospitality services

Journal of Economic Psychology

Volumn 19, Issue 2, 1998, Pages 159-177

  Lemmink, Jos ^a   De Ruyter, Ko ^a   Wetzels, Martin ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Customer satisfaction; M31; Service delivery; Value

Indexed keywords

EID: 0040093763     PISSN: 01674870     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-4870(98)00002-6     Document Type: Article

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