Modelling customer satisfaction in Telecom New Zealand

European Journal of Marketing

Volumn 31, Issue 2, 1997, Pages 122-133

  Danaher, Peter J ^a   Gallagher, Rodger W ^b  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

^b Customer Value Management Associates   (New Zealand)

Author keywords

Customer satisfaction; Modelling; New Zealand; Telecommunications

Indexed keywords

EID: 58149515886     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090569710157098     Document Type: Article

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