Determining and assessing the determinants of e-service operations

Managing Service Quality: An International Journal

Volumn 13, Issue 1, 2003, Pages 39-53

  Surjadjaja, Heston ^a   Ghosh, Sid ^a   Antony, Jiju ^b  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Electronic commerce; Operations; Service

Indexed keywords

EID: 20344371578     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310456708     Document Type: Review

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