Service quality in call centres: implications for customer loyalty

Managing Service Quality: An International Journal

Volumn 12, Issue 6, 2002, Pages 414-423

  Dean, Alison M ^a  

^a UNIVERSITY OF BALLARAT   (Australia)

Author keywords

Call centres; Customer loyalty; Customer orientation; Service quality

Indexed keywords

EID: 84986156144     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210451894     Document Type: Article

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