An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector

International Journal of Retail & Distribution Management

Volumn 31, Issue 4, 2003, Pages 190-202

  Joseph, Mathew ^a   Stone, George ^a  

^a GEORGIA COLLEGE AND STATE UNIVERSITY   (United States)

Author keywords

Banks; Perceptions; Service delivery system; Service quality; Technology; USA

Indexed keywords

EID: 84986116810     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550310469185     Document Type: Article

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