The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction

Marketing Intelligence and Planning

Volumn 24, Issue 2, 2006, Pages 127-147

  Mohammed, Al Hawari ^a   Ward, Tony ^a  

^a CENTRAL QUEENSLAND UNIVERSITY   (Australia)

Author keywords

Australia; Automation; Banks; Customer satisfaction; Customer services quality; Financial performance

Indexed keywords

EID: 33644540527     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500610653991     Document Type: Review

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