메뉴 건너뛰기




Volumn 42, Issue 3, 2016, Pages 615-643

When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism

Author keywords

absenteeism; affective commitment; emotional labor; self efficacy

Indexed keywords


EID: 84957837221     PISSN: 01492063     EISSN: 15571211     Source Type: Journal    
DOI: 10.1177/0149206313490026     Document Type: Article
Times cited : (68)

References (117)
  • 1
    • 0033162505 scopus 로고    scopus 로고
    • The impact of emotional dissonance on organizational commitment and intention to turnover
    • R.Abraham1999. The impact of emotional dissonance on organizational commitment and intention to turnover. Journal of Psychology, 133: 441-455.
    • (1999) Journal of Psychology , vol.133 , pp. 441-455
    • Abraham, R.1
  • 3
    • 84986665106 scopus 로고
    • The measurement and antecedents of affective, continuance and normative commitment to the organization
    • N.J.AllenJ.P.Meyer1990. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63: 1-8.
    • (1990) Journal of Occupational Psychology , vol.63 , pp. 1-8
    • Allen, N.J.1    Meyer, J.P.2
  • 4
    • 34548775037 scopus 로고    scopus 로고
    • 9/11 and New York City firefighters’ post hoc unit support and control climates: A context theory of the consequences of involvement in traumatic work-related events
    • S.B.BacharachP.A.Bamberger2007. 9/11 and New York City firefighters’ post hoc unit support and control climates: A context theory of the consequences of involvement in traumatic work-related events. Academy of Management Journal, 50: 849-868.
    • (2007) Academy of Management Journal , vol.50 , pp. 849-868
    • Bacharach, S.B.1    Bamberger, P.A.2
  • 8
    • 33845298243 scopus 로고    scopus 로고
    • Emotional dissonance, burnout, and in-role performance among nurses and police officers
    • A.B.BakkerE.Heuven2006. Emotional dissonance, burnout, and in-role performance among nurses and police officers. International Journal of Stress Management, 13: 423-440.
    • (2006) International Journal of Stress Management , vol.13 , pp. 423-440
    • Bakker, A.B.1    Heuven, E.2
  • 9
    • 0017472917 scopus 로고
    • Self-efficacy: Toward a unifying theory of behavioral change
    • A.Bandura1977. Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84: 191-215.
    • (1977) Psychological Review , vol.84 , pp. 191-215
    • Bandura, A.1
  • 10
    • 33746878674 scopus 로고
    • Self-efficacy mechanism in human agency
    • A.Bandura1982. Self-efficacy mechanism in human agency. American Psychologist, 37: 122-147.
    • (1982) American Psychologist , vol.37 , pp. 122-147
    • Bandura, A.1
  • 11
    • 0035227452 scopus 로고    scopus 로고
    • Social cognitive theory: An agentic perspective
    • Palo Alto, CA: Annual Reviews,,. In (Eds.)
    • A.Bandura2001. Social cognitive theory: An agentic perspective. In (Eds.), Annual review of psychology: 1-26. Palo Alto, CA: Annual Reviews.
    • (2001) Annual review of psychology , pp. 1-26
    • Bandura, A.1
  • 13
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations
    • R.M.BaronD.A.Kenny1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51: 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 18
    • 84909210389 scopus 로고    scopus 로고
    • Toward understanding emotional management at work: A quantitative review of emotional labor research
    • Mahwah, NJ: Lawrence Erlbaum,,. In (Eds.)
    • J.E.BonoM.A.Vey2005. Toward understanding emotional management at work: A quantitative review of emotional labor research. In (Eds.), Emotions in organizational behavior: 213-233. Mahwah, NJ: Lawrence Erlbaum.
    • (2005) Emotions in organizational behavior , pp. 213-233
    • Bono, J.E.1    Vey, M.A.2
  • 20
    • 46949084074 scopus 로고    scopus 로고
    • Emotion work in the Hellenic frontline services environment: How it relates to emotional exhaustion and work attitudes
    • N.BozionelosK.Kiamou2008. Emotion work in the Hellenic frontline services environment: How it relates to emotional exhaustion and work attitudes. International Journal of Human Resource Management, 19: 1108-1130.
    • (2008) International Journal of Human Resource Management , vol.19 , pp. 1108-1130
    • Bozionelos, N.1    Kiamou, K.2
  • 21
    • 84986729740 scopus 로고
    • The determinants of employee absenteeism: An empirical test of a causal model
    • P.P.BrookeJ.L.Price1989. The determinants of employee absenteeism: An empirical test of a causal model. Journal of Occupational Psychology, 62: 1-19.
    • (1989) Journal of Occupational Psychology , vol.62 , pp. 1-19
    • Brooke, P.P.1    Price, J.L.2
  • 22
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: Comparing two perspectives of “people work
    • C.M.BrotheridgeA.A.Grandey2002. Emotional labor and burnout: Comparing two perspectives of “people work.”Journal of Vocational Behavior, 60: 17-39.
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.M.1    Grandey, A.A.2
  • 24
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamics of emotional labor
    • C.M.BrotheridgeR.T.Lee2002. Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7: 57-67.
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 57-67
    • Brotheridge, C.M.1    Lee, R.T.2
  • 25
    • 1142307932 scopus 로고    scopus 로고
    • The influence of motivation to attend, ability to attend, and organizational commitment on different types of absence behaviors
    • J.P.BurtonT.W.LeeB.C.Holtom2002. The influence of motivation to attend, ability to attend, and organizational commitment on different types of absence behaviors. Journal of Managerial Issues, 14: 181-197.
    • (2002) Journal of Managerial Issues , vol.14 , pp. 181-197
    • Burton, J.P.1    Lee, T.W.2    Holtom, B.C.3
  • 30
    • 0142060085 scopus 로고    scopus 로고
    • A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
    • S.CôtéL.M.Morgan2002. A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit. Journal of Organizational Behavior, 23: 947-962.
    • (2002) Journal of Organizational Behavior , vol.23 , pp. 947-962
    • Côté, S.1    Morgan, L.M.2
  • 33
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: A control theory perspective
    • J.M.DiefendorffR.H.Gosserand2003. Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24: 945-959.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 34
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • J.M.DiefendorffE.M.Richard2003. Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88: 284-294.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.M.2
  • 35
    • 55749108343 scopus 로고    scopus 로고
    • Linking emotion regulation strategies to affective events and negative emotions at work
    • J.M.DiefendorffE.M.RichardJ.Yang2008. Linking emotion regulation strategies to affective events and negative emotions at work. Journal of Vocational Behavior, 73: 498-508.
    • (2008) Journal of Vocational Behavior , vol.73 , pp. 498-508
    • Diefendorff, J.M.1    Richard, E.M.2    Yang, J.3
  • 36
    • 78149359486 scopus 로고    scopus 로고
    • Interactive effects of emotional dissonance and self-control demands on burnout, anxiety and absenteeism
    • S.DiestelK.H.Schmidt2010. Interactive effects of emotional dissonance and self-control demands on burnout, anxiety and absenteeism. Journal of Vocational Behavior, 77: 412-424.
    • (2010) Journal of Vocational Behavior , vol.77 , pp. 412-424
    • Diestel, S.1    Schmidt, K.H.2
  • 37
    • 79956327454 scopus 로고    scopus 로고
    • Costs of simultaneous coping with emotional dissonance and self-control demands at work: Results from two German samples
    • S.DiestelK.H.Schmidt2011. Costs of simultaneous coping with emotional dissonance and self-control demands at work: Results from two German samples. Journal of Applied Psychology, 96: 643-653.
    • (2011) Journal of Applied Psychology , vol.96 , pp. 643-653
    • Diestel, S.1    Schmidt, K.H.2
  • 39
    • 84986727357 scopus 로고
    • The effects of job demands and control on employee attendance and satisfaction
    • D.J.DwyerD.C.Ganster1991. The effects of job demands and control on employee attendance and satisfaction. Journal of Organizational Behavior, 12: 595-608.
    • (1991) Journal of Organizational Behavior , vol.12 , pp. 595-608
    • Dwyer, D.J.1    Ganster, D.C.2
  • 40
    • 34247234116 scopus 로고    scopus 로고
    • Methods of integrating moderation and mediation: A general analytical framework using moderated path analysis
    • J.R.EdwardsL.S.Lambert2007. Methods of integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods, 12: 1-22.
    • (2007) Psychological Methods , vol.12 , pp. 1-22
    • Edwards, J.R.1    Lambert, L.S.2
  • 41
    • 0035354439 scopus 로고    scopus 로고
    • Emotional labor, burnout, and inauthenticity: Does gender matter?
    • R.J.EricksonC.Ritter2001. Emotional labor, burnout, and inauthenticity: Does gender matter?Social Psychology Quarterly, 64: 146-163.
    • (2001) Social Psychology Quarterly , vol.64 , pp. 146-163
    • Erickson, R.J.1    Ritter, C.2
  • 42
    • 27844452388 scopus 로고
    • A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis
    • M.G.Evans1985. A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis. Organizational Behavior and Human Decision Processes, 36: 305-323.
    • (1985) Organizational Behavior and Human Decision Processes , vol.36 , pp. 305-323
    • Evans, M.G.1
  • 43
    • 84964133658 scopus 로고
    • Meta-analysis of the correlates of employee absence
    • D.FarrellC.L.Stamm1988. Meta-analysis of the correlates of employee absence. Human Relations, 41: 211-227.
    • (1988) Human Relations , vol.41 , pp. 211-227
    • Farrell, D.1    Stamm, C.L.2
  • 45
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • C.FornellD.F.Larcker1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18: 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 46
    • 0347031542 scopus 로고    scopus 로고
    • Emotional labor: A conceptualization and scale development
    • T.M.GlombM.J.Tews2004. Emotional labor: A conceptualization and scale development. Journal of Vocational Behavior, 64: 1-23.
    • (2004) Journal of Vocational Behavior , vol.64 , pp. 1-23
    • Glomb, T.M.1    Tews, M.J.2
  • 47
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • L.S.GoldbergA.A.Grandey2007. Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12: 301-318.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 301-318
    • Goldberg, L.S.1    Grandey, A.A.2
  • 48
    • 80051785111 scopus 로고    scopus 로고
    • Relationships between emotional labor, job performance, and turnover
    • R.E.GoodwinM.GrothS.J.Frenkel2011. Relationships between emotional labor, job performance, and turnover. Journal of Vocational Behavior, 79: 538-548.
    • (2011) Journal of Vocational Behavior , vol.79 , pp. 538-548
    • Goodwin, R.E.1    Groth, M.2    Frenkel, S.J.3
  • 49
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • A.A.Grandey2000. Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 1: 95-110.
    • (2000) Journal of Occupational Health Psychology , vol.1 , pp. 95-110
    • Grandey, A.A.1
  • 50
    • 0037296863 scopus 로고    scopus 로고
    • When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • A.A.Grandey2003. When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46: 86-96.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 51
    • 84949782611 scopus 로고    scopus 로고
    • Emotions at work: A review and research agenda
    • Thousand Oaks, CA: Sage,,. In (Eds.)
    • A.A.Grandey2008. Emotions at work: A review and research agenda. In (Eds.), The Sage handbook of organizational behavior: 234-261. Thousand Oaks, CA: Sage.
    • (2008) The Sage handbook of organizational behavior , pp. 234-261
    • Grandey, A.A.1
  • 53
    • 26444460235 scopus 로고    scopus 로고
    • Must “service with a smile” be stressful? The moderate role of personal control for American and French employees
    • A.A.GrandeyG.M.FiskD.D.Steiner2005. Must “service with a smile” be stressful? The moderate role of personal control for American and French employees. Journal of Applied Psychology, 90: 893-904.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 893-904
    • Grandey, A.A.1    Fisk, G.M.2    Steiner, D.D.3
  • 54
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: An integrative review
    • J.J.Gross1998. The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2: 271-299.
    • (1998) Review of General Psychology , vol.2 , pp. 271-299
    • Gross, J.J.1
  • 55
    • 0035540663 scopus 로고    scopus 로고
    • Emotion regulation in adulthood: Timing is everything
    • J.J.Gross2001. Emotion regulation in adulthood: Timing is everything. Current Directions in Psychological Science, 10: 214-219.
    • (2001) Current Directions in Psychological Science , vol.10 , pp. 214-219
    • Gross, J.J.1
  • 57
    • 0000672325 scopus 로고
    • Absenteeism when workers have a voice: The case of employee ownership
    • T.H.HammerJ.C.LandauR.N.Stern1981. Absenteeism when workers have a voice: The case of employee ownership. Journal of Applied Psychology, 66: 561-573.
    • (1981) Journal of Applied Psychology , vol.66 , pp. 561-573
    • Hammer, T.H.1    Landau, J.C.2    Stern, R.N.3
  • 58
    • 0000474891 scopus 로고
    • General attitudes and organizational withdrawal: An evaluation of a causal model
    • K.A.HanischC.L.Hulin1991. General attitudes and organizational withdrawal: An evaluation of a causal model. Journal of Vocational Behavior, 39: 110-128.
    • (1991) Journal of Vocational Behavior , vol.39 , pp. 110-128
    • Hanisch, K.A.1    Hulin, C.L.2
  • 59
    • 0032337630 scopus 로고    scopus 로고
    • Time for absenteeism: A 20-year review of origins, offshoots, and outcomes
    • D.A.HarrisonJ.J.Martocchio1998. Time for absenteeism: A 20-year review of origins, offshoots, and outcomes. Journal of Management, 24: 305-350.
    • (1998) Journal of Management , vol.24 , pp. 305-350
    • Harrison, D.A.1    Martocchio, J.J.2
  • 60
    • 59049083737 scopus 로고    scopus 로고
    • Work-unit absenteeism: Effects of satisfaction, commitment, labor market conditions, and time
    • J.P.HausknechtN.J.HillerR.J.Vance2008. Work-unit absenteeism: Effects of satisfaction, commitment, labor market conditions, and time. Academy of Management Journal, 51: 1223-1245.
    • (2008) Academy of Management Journal , vol.51 , pp. 1223-1245
    • Hausknecht, J.P.1    Hiller, N.J.2    Vance, R.J.3
  • 62
    • 33746353373 scopus 로고    scopus 로고
    • Are all smiles created equal? How emotional contagion and emotional labor affect service relationships
    • T.Hennig-ThurauM.GrothM.PaulD.D.Gremler2006. Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70: 58-73.
    • (2006) Journal of Marketing , vol.70 , pp. 58-73
    • Hennig-Thurau, T.1    Groth, M.2    Paul, M.3    Gremler, D.D.4
  • 63
    • 41549110968 scopus 로고    scopus 로고
    • The effects of transformational leadership and change leadership on employees’ commitment to a change: A multilevel study
    • D.M.HeroldD.B.FedorS.CaldwellY.Liu2008. The effects of transformational leadership and change leadership on employees’ commitment to a change: A multilevel study. Journal of Applied Psychology, 93: 346-357.
    • (2008) Journal of Applied Psychology , vol.93 , pp. 346-357
    • Herold, D.M.1    Fedor, D.B.2    Caldwell, S.3    Liu, Y.4
  • 65
    • 0024632747 scopus 로고
    • Conservation of resources: A new attempt at conceptualizing stress
    • S.E.Hobfoll1989. Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44: 513-524.
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 66
    • 0041077292 scopus 로고    scopus 로고
    • The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory
    • S.E.Hobfoll2001. The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology: An International Review, 50: 337-421.
    • (2001) Applied Psychology: An International Review , vol.50 , pp. 337-421
    • Hobfoll, S.E.1
  • 67
    • 0344784950 scopus 로고    scopus 로고
    • Social and psychological resources and adaptations
    • S.E.Hobfoll2002. Social and psychological resources and adaptations. Review of General Psychology, 6: 302-324.
    • (2002) Review of General Psychology , vol.6 , pp. 302-324
    • Hobfoll, S.E.1
  • 68
    • 0002721635 scopus 로고
    • Conservation of resources: A general stress theory applied to burnout
    • Washington, DC: Taylor & Francis,,. In (Eds.)
    • S.E.HobfollJ.Freedy1993. Conservation of resources: A general stress theory applied to burnout. In (Eds.), Professional burnout: Recent developments in theory and research: 115-129. Washington, DC: Taylor & Francis.
    • (1993) Professional burnout: Recent developments in theory and research , pp. 115-129
    • Hobfoll, S.E.1    Freedy, J.2
  • 69
  • 72
    • 79960365703 scopus 로고    scopus 로고
    • On the costs and benefits of emotional labor. A meta-analysis of three decades of research
    • U.R.HülshegerA.F.Schewe2011. On the costs and benefits of emotional labor. A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16: 361-389.
    • (2011) Journal of Occupational Health Psychology , vol.16 , pp. 361-389
    • Hülsheger, U.R.1    Schewe, A.F.2
  • 73
    • 54249140622 scopus 로고    scopus 로고
    • Absenteeism and mental health
    • Thousand Oaks, CA: Sage,,. In (Eds.)
    • G.Johns2002. Absenteeism and mental health. In (Eds.), Handbook of mental health in the workplace: 437-455. Thousand Oaks, CA: Sage.
    • (2002) Handbook of mental health in the workplace , pp. 437-455
    • Johns, G.1
  • 74
    • 84923609938 scopus 로고    scopus 로고
    • Absenteeism or presenteeism? Attendance dynamics and employee well-being
    • Oxford, UK: Oxford University Press,,. In (Eds.)
    • G.Johns2009. Absenteeism or presenteeism? Attendance dynamics and employee well-being. In (Eds.), The Oxford handbook of organizational well-being: 7-30. Oxford, UK: Oxford University Press.
    • (2009) The Oxford handbook of organizational well-being , pp. 7-30
    • Johns, G.1
  • 75
    • 35649012414 scopus 로고    scopus 로고
    • Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?
    • H.M.JohnsonP.E.Spector2007. Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?Journal of Occupational Health Psychology, 12: 319-333.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 319-333
    • Johnson, H.M.1    Spector, P.E.2
  • 76
    • 0001018323 scopus 로고
    • Socialization tactics, self-efficacy, and newcomers’ adjustments to organizations
    • G.R.Jones1986. Socialization tactics, self-efficacy, and newcomers’ adjustments to organizations. Academy of Management Journal, 29: 262-279.
    • (1986) Academy of Management Journal , vol.29 , pp. 262-279
    • Jones, G.R.1
  • 77
    • 59549104088 scopus 로고    scopus 로고
    • Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study
    • T.A.JudgeE.F.WoolfC.Hurst2009. Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study. Personnel Psychology, 62: 57-88.
    • (2009) Personnel Psychology , vol.62 , pp. 57-88
    • Judge, T.A.1    Woolf, E.F.2    Hurst, C.3
  • 78
    • 84955518653 scopus 로고
    • Job demands, job decision latitude, and mental strain: Implications for job redesign
    • R.A.Karasek1979. Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24: 285-308.
    • (1979) Administrative Science Quarterly , vol.24 , pp. 285-308
    • Karasek, R.A.1
  • 80
    • 0000387892 scopus 로고
    • The role of performance and absenteeism in the prediction of turnover
    • R.T.Keller1984. The role of performance and absenteeism in the prediction of turnover. Academy of Management Journal, 27: 176-183.
    • (1984) Academy of Management Journal , vol.27 , pp. 176-183
    • Keller, R.T.1
  • 81
    • 0033175008 scopus 로고    scopus 로고
    • Multilevel mediation modeling in group-based intervention studies
    • J.L.KrullD.P.MacKinnon1999. Multilevel mediation modeling in group-based intervention studies. Evaluation Review, 23: 418-444.
    • (1999) Evaluation Review , vol.23 , pp. 418-444
    • Krull, J.L.1    MacKinnon, D.P.2
  • 84
    • 33947699849 scopus 로고    scopus 로고
    • Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms
    • D.Martínez-IñigoP.TotterdellC.M.AlcoverD.Holman2007. Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work & Stress, 21: 30-47.
    • (2007) Work & Stress , vol.21 , pp. 30-47
    • Martínez-Iñigo, D.1    Totterdell, P.2    Alcover, C.M.3    Holman, D.4
  • 85
    • 0042206524 scopus 로고    scopus 로고
    • Identifying group task satisfaction at work
    • C.M.MasonM.A.Griffin2003. Identifying group task satisfaction at work. Small Group Research, 34: 413-442.
    • (2003) Small Group Research , vol.34 , pp. 413-442
    • Mason, C.M.1    Griffin, M.A.2
  • 86
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
    • J.E.MathieuD.M.Zajac1990. A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 21:171-197.
    • (1990) Psychological Bulletin , vol.21 , pp. 171-197
    • Mathieu, J.E.1    Zajac, D.M.2
  • 87
    • 23144467997 scopus 로고
    • Commitment to organizations and occupations: Extension and test of a three-component conceptualization
    • J.P.MeyerN.J.AllenC.Smith1993. Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78: 538-551.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 538-551
    • Meyer, J.P.1    Allen, N.J.2    Smith, C.3
  • 88
    • 0036679862 scopus 로고    scopus 로고
    • Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences
    • J.P.MeyerD.J.StanleyL.HerscovitchL.Topolnytsky2002. Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61: 20-52.
    • (2002) Journal of Vocational Behavior , vol.61 , pp. 20-52
    • Meyer, J.P.1    Stanley, D.J.2    Herscovitch, L.3    Topolnytsky, L.4
  • 89
    • 21144472912 scopus 로고
    • A meta analytic review of the relationship between absence and turnover
    • A.MitraG.D.JenkinsN.Gupta1992. A meta analytic review of the relationship between absence and turnover. Journal of Applied Psychology, 77: 879-889.
    • (1992) Journal of Applied Psychology , vol.77 , pp. 879-889
    • Mitra, A.1    Jenkins, G.D.2    Gupta, N.3
  • 92
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • J.A.MorrisD.C.Feldman1996. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 4: 986-1010.
    • (1996) Academy of Management Review , vol.4 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 95
    • 0034154647 scopus 로고    scopus 로고
    • Self-regulation and depletion of limited resources: Does self-control resemble a muscle?
    • M.MuravenR.F.Baumeister2000. Self-regulation and depletion of limited resources: Does self-control resemble a muscle?Psychological Bulletin, 126: 247-259.
    • (2000) Psychological Bulletin , vol.126 , pp. 247-259
    • Muraven, M.1    Baumeister, R.F.2
  • 98
    • 0030239739 scopus 로고    scopus 로고
    • Received and perceived social support in times of stress: A test of the social support deterioration deterrence model
    • F.NorrisK.Kaniasty1996. Received and perceived social support in times of stress: A test of the social support deterioration deterrence model. Journal of Personality and Social Psychology, 71: 498-511.
    • (1996) Journal of Personality and Social Psychology , vol.71 , pp. 498-511
    • Norris, F.1    Kaniasty, K.2
  • 99
    • 79953079845 scopus 로고    scopus 로고
    • Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being
    • S.D.PughM.GrothT.Hennig-Thurau2011. Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. Journal of Applied Psychology, 96: 377-390.
    • (2011) Journal of Applied Psychology , vol.96 , pp. 377-390
    • Pugh, S.D.1    Groth, M.2    Hennig-Thurau, T.3
  • 101
  • 102
    • 0029282746 scopus 로고
    • Longitudinal field investigation of the moderating and mediating effects of self-efficacy on the relationship between training and newcomer adjustment
    • A.M.Saks1995. Longitudinal field investigation of the moderating and mediating effects of self-efficacy on the relationship between training and newcomer adjustment. Journal of Applied Psychology, 80: 211-225.
    • (1995) Journal of Applied Psychology , vol.80 , pp. 211-225
    • Saks, A.M.1
  • 104
    • 71949083933 scopus 로고    scopus 로고
    • Emotional labor: Links to work attitudes and emotional exhaustion
    • B.L.SeeryE.A.Corrigall2009. Emotional labor: Links to work attitudes and emotional exhaustion. Journal of Managerial Psychology, 24: 797-813.
    • (2009) Journal of Managerial Psychology , vol.24 , pp. 797-813
    • Seery, B.L.1    Corrigall, E.A.2
  • 105
    • 78049462315 scopus 로고    scopus 로고
    • Common method bias in regression models with linear, quadratic, and interaction effects
    • E.SiemsenA.RothP.Oliveira2010. Common method bias in regression models with linear, quadratic, and interaction effects. Organizational Research Methods, 13: 456-476.
    • (2010) Organizational Research Methods , vol.13 , pp. 456-476
    • Siemsen, E.1    Roth, A.2    Oliveira, P.3
  • 106
    • 84985204924 scopus 로고
    • Organizational commitment, turnover and absenteeism: An examination of direct and interaction effects
    • M.J.Somers1995. Organizational commitment, turnover and absenteeism: An examination of direct and interaction effects. Journal of Organizational Behaviour, 16: 49-58.
    • (1995) Journal of Organizational Behaviour , vol.16 , pp. 49-58
    • Somers, M.J.1
  • 107
    • 0031514323 scopus 로고    scopus 로고
    • Generalized self-efficacy as a mediator and moderator between control and complexity at work and personal initiative: A longitudinal field study in East Germany
    • C.SpeierM.Frese1997. Generalized self-efficacy as a mediator and moderator between control and complexity at work and personal initiative: A longitudinal field study in East Germany. Human Performance, 10: 171-192.
    • (1997) Human Performance , vol.10 , pp. 171-192
    • Speier, C.1    Frese, M.2
  • 108
    • 0032375196 scopus 로고    scopus 로고
    • Self-efficacy and work-related performance: A meta-analysis
    • A.D.StajkovicF.Luthans1998. Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124: 240-261.
    • (1998) Psychological Bulletin , vol.124 , pp. 240-261
    • Stajkovic, A.D.1    Luthans, F.2
  • 110
    • 1642618084 scopus 로고    scopus 로고
    • Effect of change in psychosocial work environment of sickness absence: A seven year follow up of initially healthy employees
    • J.VahteraM.KivimäkiJ.PenttiT.Theorell2000. Effect of change in psychosocial work environment of sickness absence: A seven year follow up of initially healthy employees. Journal of Epidemiology and Community Health, 54: 484-493.
    • (2000) Journal of Epidemiology and Community Health , vol.54 , pp. 484-493
    • Vahtera, J.1    Kivimäki, M.2    Pentti, J.3    Theorell, T.4
  • 111
    • 39049111593 scopus 로고    scopus 로고
    • Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance
    • P.A.Van DijkA.K.Brown2006. Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management & Organisation, 12: 101-115.
    • (2006) Journal of Management & Organisation , vol.12 , pp. 101-115
    • Van Dijk, P.A.1    Brown, A.K.2
  • 112
    • 33947404066 scopus 로고    scopus 로고
    • Profiling retirees in the retirement transition and adjustment process: Examining the longitudinal change patterns of retirees’ psychological well-being
    • M.Wang2007. Profiling retirees in the retirement transition and adjustment process: Examining the longitudinal change patterns of retirees’ psychological well-being. Journal of Applied Psychology, 92: 455-474.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 455-474
    • Wang, M.1
  • 113
    • 79955598539 scopus 로고    scopus 로고
    • Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives
    • M.WangH.LiaoY.ZhanJ.Shi2011. Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54: 312-334.
    • (2011) Academy of Management Journal , vol.54 , pp. 312-334
    • Wang, M.1    Liao, H.2    Zhan, Y.3    Shi, J.4
  • 115
    • 26444544475 scopus 로고    scopus 로고
    • Display rule “regulators”: The relationship between supervisors and worker emotional exhaustion
    • S.L.WilkL.M.Moynihan2005. Display rule “regulators”: The relationship between supervisors and worker emotional exhaustion. Journal of Applied Psychology, 90: 917-927.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 917-927
    • Wilk, S.L.1    Moynihan, L.M.2
  • 116
    • 0036267582 scopus 로고    scopus 로고
    • The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study
    • C.S.WongK.S.Law2002. The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13: 243-274.
    • (2002) Leadership Quarterly , vol.13 , pp. 243-274
    • Wong, C.S.1    Law, K.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.