Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives

Academy of Management Journal

Volumn 54, Issue 2, 2011, Pages 312-334

  Wang, Mo ^a   Liao, Hui ^a   Zhan, Yujie ^a   Shi, Junqi ^b  

^a UNIVERSITY OF MARYLAND   (United States)

^b PEKING UNIVERSITY   (China)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79955598539     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMJ.2011.60263093     Document Type: Article

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