Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance

Journal of Management and Organization

Volumn 12, Issue 2, 2006, Pages 101-115

  Van Dijk, Pieter A ^a   Brown, Andrea Kirk ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Emotional dissonance; Emotional exhaustion; Emotional labour

Indexed keywords

EID: 39049111593     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.2006.12.2.101     Document Type: Article

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