메뉴 건너뛰기




Volumn 13, Issue 4, 2006, Pages 423-440

Emotional dissonance, burnout, and in-role performance among nurses and police officers

Author keywords

Burnout; Emotional demands; Emotional dissonance; In role performance; Job stress; Nurses; Police

Indexed keywords


EID: 33845298243     PISSN: 10725245     EISSN: None     Source Type: Journal    
DOI: 10.1037/1072-5245.13.4.423     Document Type: Article
Times cited : (303)

References (51)
  • 1
    • 0032065922 scopus 로고    scopus 로고
    • Emotional dissonance in organizations: Antecedents, consequences and moderators
    • Abraham, R. (1998). Emotional dissonance in organizations: Antecedents, consequences and moderators. Genetic, Social, and General Psychology Monographs, 124, 229-246.
    • (1998) Genetic, Social, and General Psychology Monographs , vol.124 , pp. 229-246
    • Abraham, R.1
  • 2
    • 0033162505 scopus 로고    scopus 로고
    • The impact of emotional dissonance on organizational commitment and intention to turnover
    • Abraham, R. (1999). The impact of emotional dissonance on organizational commitment and intention to turnover. Journal of Psychology, 33, 441-456.
    • (1999) Journal of Psychology , vol.33 , pp. 441-456
    • Abraham, R.1
  • 3
    • 0001649156 scopus 로고
    • Emotional labour as a potential source of job stress
    • S. L. Sauter & L. R. Murphey (Eds.). Washington, DC: American Psychological Association
    • Adelmann, P. K. (1995). Emotional labour as a potential source of job stress. In S. L. Sauter & L. R. Murphey (Eds.), Organizational risk factors for job stress (pp. 371-381). Washington, DC: American Psychological Association.
    • (1995) Organizational Risk Factors for Job Stress , pp. 371-381
    • Adelmann, P.K.1
  • 6
    • 0041011178 scopus 로고
    • Emotional labour in service roles: The influence of identity
    • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labour in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
    • (1993) Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 7
    • 0036748384 scopus 로고    scopus 로고
    • Validation of the maslach burnout inventory-general survey: An internet study
    • Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2002). Validation of the Maslach Burnout Inventory-General Survey: An Internet study. Anxiety, Stress, and Coping, 15, 245-260.
    • (2002) Anxiety, Stress, and Coping , vol.15 , pp. 245-260
    • Bakker, A.B.1    Demerouti, E.2    Schaufeli, W.B.3
  • 8
    • 2542573278 scopus 로고    scopus 로고
    • Using the job demands-resources model to predict burnout and performance
    • Bakker, A. B., Demerouli, E., & Verbeke, W. (2004). Using the Job Demands-Resources model to predict burnout and performance. Human Resource Management, 43, 83-104.
    • (2004) Human Resource Management , vol.43 , pp. 83-104
    • Bakker, A.B.1    Demerouli, E.2    Verbeke, W.3
  • 9
    • 0034338351 scopus 로고    scopus 로고
    • Patient demands, lack of reciprocity, and burnout: A five-year longitudinal study among general practitioners
    • Bakker, A. B., Schaufeli, W. B., Sixma, H., Bosveld, W., & Van Dierendonck, D. (2000). Patient demands, lack of reciprocity, and burnout: A five-year longitudinal study among general practitioners Journal of Organizational Behavior, 21, 425-441.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 425-441
    • Bakker, A.B.1    Schaufeli, W.B.2    Sixma, H.3    Bosveld, W.4    Van Dierendonck, D.5
  • 10
    • 0003717369 scopus 로고
    • Northville, NJ: Jason Aronson
    • Berger, D. M. (1987). Clinical empathy. Northville, NJ: Jason Aronson.
    • (1987) Clinical Empathy
    • Berger, D.M.1
  • 12
    • 0025820533 scopus 로고
    • Sources of occupational stress in the police
    • Brown, J. M., & Campbell, E. A. (1990). Sources of occupational stress in the police. Work and Stress, 4, 305-318.
    • (1990) Work and Stress , vol.4 , pp. 305-318
    • Brown, J.M.1    Campbell, E.A.2
  • 14
    • 84948875731 scopus 로고
    • Single sample cross-validation indices for covariance structures
    • Browne, M. W., & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research, 24, 445-455.
    • (1989) Multivariate Behavioral Research , vol.24 , pp. 445-455
    • Browne, M.W.1    Cudeck, R.2
  • 15
    • 0028522919 scopus 로고
    • Stressful events, work-family conflict, coping, psychological burnout, and well-being among police officers
    • Burke, R. J. (1994). Stressful events, work-family conflict, coping, psychological burnout, and well-being among police officers. Psychological Reports, 75, 787-800.
    • (1994) Psychological Reports , vol.75 , pp. 787-800
    • Burke, R.J.1
  • 16
    • 21344490503 scopus 로고
    • A review and an integration of research on job burnout
    • Cordes, C., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18, 621-656.
    • (1993) Academy of Management Review , vol.18 , pp. 621-656
    • Cordes, C.1    Dougherty, T.W.2
  • 20
    • 0001361982 scopus 로고    scopus 로고
    • Person-organization fit and contextual performance: Do shared values matter?
    • Goodman, S. A., & Svyantek, D. J. (1999). Person-organization fit and contextual performance: Do shared values matter? Journal of Vocational Behavior, 55, 254-275.
    • (1999) Journal of Vocational Behavior , vol.55 , pp. 254-275
    • Goodman, S.A.1    Svyantek, D.J.2
  • 21
    • 0033631637 scopus 로고    scopus 로고
    • Emotional regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.1
  • 23
    • 0024632747 scopus 로고
    • Conservation of resources: A new approach at conceptualizing stress
    • Hobfoll, S. E. (1989). Conservation of resources: A new approach at conceptualizing stress. American Psychologist, 44, 513-524.
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 24
    • 0344784950 scopus 로고    scopus 로고
    • Social and psychological resources and adaptation
    • Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6, 307-324.
    • (2002) Review of General Psychology , vol.6 , pp. 307-324
    • Hobfoll, S.E.1
  • 26
    • 0000149880 scopus 로고
    • The structural equation modeling approach: Basic concepts and fundamental issues
    • R. H. Hoyle (Ed.), Thousand Oaks, CA: Sage
    • Hoyle, R. H. (1995). The structural equation modeling approach: Basic concepts and fundamental issues. In R. H. Hoyle (Ed.), Structural equation modeling, concepts, issues, and applications (pp. 1-15). Thousand Oaks, CA: Sage.
    • (1995) Structural Equation Modeling, Concepts, Issues, and Applications , pp. 1-15
    • Hoyle, R.H.1
  • 27
    • 0033512952 scopus 로고    scopus 로고
    • Burnout, job stress and violent behaviour among Dutch police officers
    • Kop, N., Euwema, M., & Schaufeli, W. B. (1999). Burnout, job stress and violent behaviour among Dutch police officers. Work and Stress, 13, 326-340.
    • (1999) Work and Stress , vol.13 , pp. 326-340
    • Kop, N.1    Euwema, M.2    Schaufeli, W.B.3
  • 29
    • 85012483482 scopus 로고    scopus 로고
    • A meta-analytic examination of the correlates of the three dimensions of job burnout
    • Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 123-133
    • Lee, R.T.1    Ashforth, B.E.2
  • 30
    • 0002245020 scopus 로고
    • Burnout as a developmental process: Consideration of models
    • W. B. Schaufeli, C. Maslach, & T. Marek (Eds.). Washington, DC: Taylor & Francis
    • Leiter, M. P. (1993). Burnout as a developmental process: Consideration of models. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 237-250). Washington, DC: Taylor & Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 237-250
    • Leiter, M.P.1
  • 31
    • 84986637287 scopus 로고
    • The impact of interpersonal environment of burnout and organizational commitment
    • Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment of burnout and organizational commitment. Journal of Organizational Behaviour, 9, 297-308.
    • (1988) Journal of Organizational Behaviour , vol.9 , pp. 297-308
    • Leiter, M.P.1    Maslach, C.2
  • 32
    • 0030521543 scopus 로고    scopus 로고
    • Consistency of the burnout construct across occupations
    • Leiter, M. P., & Schaufeli, W. B. (1996). Consistency of the burnout construct across occupations. Anxiety, Stress and Coping, 9, 229-243.
    • (1996) Anxiety, Stress and Coping , vol.9 , pp. 229-243
    • Leiter, M.P.1    Schaufeli, W.B.2
  • 33
    • 0002721358 scopus 로고
    • Training for "detached concern" in medical students
    • H. I. Lief, V. F. Lief & N. R. Lief (Eds.). New York: Harper & Row
    • Lief, H. I., & Fox, R. C. (1963). Training for "detached concern" in medical students. In H. I. Lief, V. F. Lief & N. R. Lief (Eds.), The psychological basis of medical practice (pp. 12-35). New York: Harper & Row.
    • (1963) The Psychological Basis of Medical Practice , pp. 12-35
    • Lief, H.I.1    Fox, R.C.2
  • 37
    • 0003213463 scopus 로고
    • Historical and conceptual development of burnout
    • W. B. Schaufeli, C. Maslach & T. Marek (Eds.). Washington, DC: Taylor & Francis
    • Maslach, C., & Schaufeli, W. B. (1993). Historical and conceptual development of burnout. In W. B. Schaufeli, C. Maslach & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 1-16). Washington, DC: Taylor & Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 1-16
    • Maslach, C.1    Schaufeli, W.B.2
  • 39
    • 33947414289 scopus 로고
    • Evidence that task performance should be distinguished from contextual performance
    • Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 475-480
    • Motowidlo, S.J.1    Van Scotter, J.R.2
  • 41
    • 0024232971 scopus 로고
    • Sources of occupational stress: An examination of British prison officers
    • Rutter, D. R., & Fielding, P. J. (1988). Sources of occupational stress: An examination of British prison officers. Work and Stress, 2, 291-299.
    • (1988) Work and Stress , vol.2 , pp. 291-299
    • Rutter, D.R.1    Fielding, P.J.2
  • 43
    • 0002933767 scopus 로고    scopus 로고
    • The MBI-general survey
    • C. Maslach, S. E. Jackson, & M. P. Leiter (Eds.). Palo Alto, CA: Consulting Psychologists Press
    • Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. (1996). The MBI-General Survey. In C. Maslach, S. E. Jackson, & M. P. Leiter (Eds.), Maslach Burnout Inventory Manual (3rd ed., pp. 19-26). Palo Alto, CA: Consulting Psychologists Press.
    • (1996) Maslach Burnout Inventory Manual (3rd Ed.) , pp. 19-26
    • Schaufeli, W.B.1    Leiter, M.P.2    Maslach, C.3    Jackson, S.E.4
  • 45
    • 0141612903 scopus 로고    scopus 로고
    • Washington, DC: American Psychological Association
    • Toch, H. (2002). Stress in policing. Washington, DC: American Psychological Association.
    • (2002) Stress in Policing
    • Toch, H.1
  • 46
    • 0001154762 scopus 로고    scopus 로고
    • Determinants and consequences of employee displayed positive emotions
    • Tsai, W. C. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497-512.
    • (2001) Journal of Management , vol.27 , pp. 497-512
    • Tsai, W.C.1
  • 48
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological strain: A review of the literature and some conceptual considerations
    • Zapf, D. (2002). Emotion work and psychological strain: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237-268.
    • (2002) Human Resource Management Review , vol.12 , pp. 237-268
    • Zapf, D.1
  • 49


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.