Willing and Able to Fake Emotions: A Closer Examination of the Link Between Emotional Dissonance and Employee Well-Being

Journal of Applied Psychology

Volumn 96, Issue 2, 2011, Pages 377-390

  Pugh, S Douglas ^a   Groth, Markus ^b   Hennig Thurau, Thorsten ^c  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

^c University of Muenster   (Germany)

Author keywords

Dissonance; Emotional labor; Self competence; Self concept; Surface acting

Indexed keywords

ADULT; ARTICLE; BURNOUT; COGNITION; DECEPTION; EMOTION; FEMALE; HUMAN; HUMAN RELATION; JOB SATISFACTION; PSYCHOLOGICAL ASPECT; SELF CONCEPT; WORKPLACE;

ADULT; BURNOUT, PROFESSIONAL; COGNITIVE DISSONANCE; DECEPTION; EMOTIONS; FEMALE; HUMANS; INTERPERSONAL RELATIONS; JOB SATISFACTION; SELF CONCEPT; WORKPLACE;

EID: 79953079845     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0021395     Document Type: Article

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