Relationships between emotional labor, job performance, and turnover

Journal of Vocational Behavior

Volumn 79, Issue 2, 2011, Pages 538-548

  Goodwin, Robyn E ^a   Groth, Markus ^a   Frenkel, Stephen J ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Customer service; Emotional labor; Employee performance; Turnover

Indexed keywords

EID: 80051785111     PISSN: 00018791     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jvb.2011.03.001     Document Type: Article

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