메뉴 건너뛰기




Volumn 69, Issue 2, 2006, Pages 222-235

The role of self-efficacy in performing emotion work

Author keywords

Cabin attendants; Emotional demands; Emotional dissonance; Self efficacy

Indexed keywords


EID: 33750615852     PISSN: 00018791     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jvb.2006.03.002     Document Type: Article
Times cited : (166)

References (53)
  • 1
    • 0032065922 scopus 로고    scopus 로고
    • emotional dissonance in organizations: antecedents, consequences an moderators
    • Abraham R. emotional dissonance in organizations: antecedents, consequences an moderators. Genetic, Social, and General Psychology Monographs 124 (1998) 229-246
    • (1998) Genetic, Social, and General Psychology Monographs , vol.124 , pp. 229-246
    • Abraham, R.1
  • 2
    • 0001649156 scopus 로고
    • Emotional labour as a potential source of job stress
    • Sauter S.L., and Murphey L.R. (Eds), American Psychological Association, Washington, DC
    • Adelmann P.K. Emotional labour as a potential source of job stress. In: Sauter S.L., and Murphey L.R. (Eds). Organizational risk factors for job stress (1995), American Psychological Association, Washington, DC 371-381
    • (1995) Organizational risk factors for job stress , pp. 371-381
    • Adelmann, P.K.1
  • 4
    • 0041011178 scopus 로고
    • Emotional labour in service roles: the influence of identity
    • Ashfort B.E., and Humphrey R.H. Emotional labour in service roles: the influence of identity. The Academy of Management Review 18 (1993) 88-115
    • (1993) The Academy of Management Review , vol.18 , pp. 88-115
    • Ashfort, B.E.1    Humphrey, R.H.2
  • 5
    • 2542573278 scopus 로고    scopus 로고
    • Using the Job Demands-Resources model to predict burnout and performance
    • Bakker A.B., Demerouti D., and Verbeke W. Using the Job Demands-Resources model to predict burnout and performance. Human Resource Management 43 (2004) 83-104
    • (2004) Human Resource Management , vol.43 , pp. 83-104
    • Bakker, A.B.1    Demerouti, D.2    Verbeke, W.3
  • 6
    • 33750615462 scopus 로고    scopus 로고
    • Bakker, A.B., & Heuven, E.M. (submitted for publication). Emotional dissonance and in-role performance among nurses and police officers.
  • 8
    • 0017472917 scopus 로고
    • Self-efficacy: toward a unifying theory of behavioral change
    • Bandura A. Self-efficacy: toward a unifying theory of behavioral change. Psychological Review 84 (1977) 191-215
    • (1977) Psychological Review , vol.84 , pp. 191-215
    • Bandura, A.1
  • 12
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
    • Baron R.M., and Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51 (1986) 1173-1182
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 13
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labour and burnout: comparing two perspectives of "people work"
    • Brotheridge C.M., and Grandey A.A. Emotional labour and burnout: comparing two perspectives of "people work". Journal of Vocational Behavior 60 (2002) 17-39
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.M.1    Grandey, A.A.2
  • 14
    • 33750615782 scopus 로고    scopus 로고
    • Brotheridge, C.M., & Lee, R.T. 1998. On the dimensionality of emotional labour: Development and validation of the emotional labour scale. Paper presented at the first conference on emotions in organizational life, San Diego.
  • 15
    • 22544447360 scopus 로고    scopus 로고
    • A social interaction model of the effects of emotion regulation on work strain
    • Côté S. A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review 30 (2005) 509-530
    • (2005) Academy of Management Review , vol.30 , pp. 509-530
    • Côté, S.1
  • 19
    • 0031501348 scopus 로고    scopus 로고
    • Inauthenticity and depression: assessing the consequences of interactive service work
    • Erickson R.J., and Wharton A.S. Inauthenticity and depression: assessing the consequences of interactive service work. Work and Occupations 24 (1997) 188-213
    • (1997) Work and Occupations , vol.24 , pp. 188-213
    • Erickson, R.J.1    Wharton, A.S.2
  • 20
    • 0000806910 scopus 로고
    • Self-efficacy: a theoretical analysis of its determinants and malleability
    • Gist M.E., and Mitchell T.R. Self-efficacy: a theoretical analysis of its determinants and malleability. The Academy of Management Review 17 (1992) 183-211
    • (1992) The Academy of Management Review , vol.17 , pp. 183-211
    • Gist, M.E.1    Mitchell, T.R.2
  • 21
    • 33750630176 scopus 로고    scopus 로고
    • González-Roma, V., Schaufeli, W.B., Bakker, A., & Lloret, S. (in press). Burnout and engagement: Independent factors or opposite poles?Journal of Vocational Behaviour.
  • 22
    • 0035376060 scopus 로고    scopus 로고
    • Determinants of social support among low-income mothers: a longitudinal analysis
    • Green B.L., and Rodgers A. Determinants of social support among low-income mothers: a longitudinal analysis. American Journal of Community Psychology 2 3 (2001) 419-440
    • (2001) American Journal of Community Psychology , vol.2 , Issue.3 , pp. 419-440
    • Green, B.L.1    Rodgers, A.2
  • 25
    • 0013388268 scopus 로고    scopus 로고
    • Conservation of resources theory: Applications to stress and management in the workplace
    • Golembiewski R.T. (Ed), Marcel Dekker, New York
    • Hobfoll S.E., and Shirom A. Conservation of resources theory: Applications to stress and management in the workplace. In: Golembiewski R.T. (Ed). Handbook of organizational behavior. 2nd ed. (2001), Marcel Dekker, New York 57-80
    • (2001) Handbook of organizational behavior. 2nd ed. , pp. 57-80
    • Hobfoll, S.E.1    Shirom, A.2
  • 27
    • 0033137339 scopus 로고    scopus 로고
    • Efficacy beliefs as a moderator of the impact of work-related stressors: a multi-level study
    • Jex S.M., and Bliese P.D. Efficacy beliefs as a moderator of the impact of work-related stressors: a multi-level study. Journal of Applied Psychology 84 (1999) 349-361
    • (1999) Journal of Applied Psychology , vol.84 , pp. 349-361
    • Jex, S.M.1    Bliese, P.D.2
  • 30
    • 10044242946 scopus 로고    scopus 로고
    • Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
    • Lewig K.A., and Dollard M.F. Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers. European Journal of Work and Organizational Psychology 4 (2003) 366-392
    • (2003) European Journal of Work and Organizational Psychology , vol.4 , pp. 366-392
    • Lewig, K.A.1    Dollard, M.F.2
  • 31
    • 33750628499 scopus 로고    scopus 로고
    • Lewis M., and Haviland J. (Eds), Guilford Press
    • In: Lewis M., and Haviland J. (Eds). Handbook of Emotions. 2nd ed (2003), Guilford Press
    • (2003) Handbook of Emotions. 2nd ed
  • 36
    • 33750605819 scopus 로고    scopus 로고
    • Salanova, M., Bakker, A. & Llorens, S. (in press). Flow at Work: Evidence for a Gain Spiral of Personal and Organizational Resources. Journal of Happiness Studies.
  • 37
    • 0037608818 scopus 로고    scopus 로고
    • Perceived collective efficacy, subjective well-being and task performance among electronic work groups: an experimental study
    • Salanova M., Llorens S., Cifre E., Martínez I., and Schaufeli W.B. Perceived collective efficacy, subjective well-being and task performance among electronic work groups: an experimental study. Small Group Research 34 (2003) 43-73
    • (2003) Small Group Research , vol.34 , pp. 43-73
    • Salanova, M.1    Llorens, S.2    Cifre, E.3    Martínez, I.4    Schaufeli, W.B.5
  • 38
    • 0038161812 scopus 로고    scopus 로고
    • Self-efficacy specificity and burnout among information technology workers: an extension of the job demands-control model
    • Salanova M., Peiró J.M., and Schaufeli W.B. Self-efficacy specificity and burnout among information technology workers: an extension of the job demands-control model. European Journal on Work and Organizational Psychology 11 (2002) 1-25
    • (2002) European Journal on Work and Organizational Psychology , vol.11 , pp. 1-25
    • Salanova, M.1    Peiró, J.M.2    Schaufeli, W.B.3
  • 39
    • 33744823935 scopus 로고    scopus 로고
    • Exposición a las tecnologías de la información, burnout y engagement: el rol modulador de la autoeficacia relacionada con la tecnología
    • [Exposure to information and communication technologies, burnout and engagement: the moderating role of technology related self-efficacy]
    • Salanova M., Grau R., Llorens S.y., and Schaufeli W.B. Exposición a las tecnologías de la información, burnout y engagement: el rol modulador de la autoeficacia relacionada con la tecnología. [Exposure to information and communication technologies, burnout and engagement: the moderating role of technology related self-efficacy]. Revista de Psicología Social Aplicada 11 (2001) 69-90
    • (2001) Revista de Psicología Social Aplicada , vol.11 , pp. 69-90
    • Salanova, M.1    Grau, R.2    Llorens, S.y.3    Schaufeli, W.B.4
  • 40
    • 0031530356 scopus 로고    scopus 로고
    • Divergent effects of job control on coping with work stressors: the key role of self-efficacy
    • Schaubroeck J., and Merritt D.E. Divergent effects of job control on coping with work stressors: the key role of self-efficacy. The Academy of Management Journal 40 (1997) 738-754
    • (1997) The Academy of Management Journal , vol.40 , pp. 738-754
    • Schaubroeck, J.1    Merritt, D.E.2
  • 42
    • 33750610068 scopus 로고    scopus 로고
    • Schaufeli, W.B., Bakker, A.B. & Salanova, M. (in press). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement.
  • 46
    • 0003529586 scopus 로고
    • Schwartzer R. (Ed), Hemisphere, Washington, DC
    • In: Schwartzer R. (Ed). Self-efficacy. Thought control of action (1992), Hemisphere, Washington, DC
    • (1992) Self-efficacy. Thought control of action
  • 47
    • 33750611048 scopus 로고    scopus 로고
    • Swanton, B. 1989. Violence and public contact workers. Violence Today. Australian Institute of Criminology.
  • 48
    • 33845670878 scopus 로고
    • The Affective Consequences of Service Work
    • Wharton A.S. The Affective Consequences of Service Work. Work and Occupations 20 (1993) 205-232
    • (1993) Work and Occupations , vol.20 , pp. 205-232
    • Wharton, A.S.1
  • 49
    • 33750625639 scopus 로고    scopus 로고
    • Xanthopoulou, D., Bakker, A.B., Demerouti, E. & Schaufeli, W.B. (submitted for publication). The role of personal resources in the Job Demands-Resources model.
  • 51
    • 33750627063 scopus 로고    scopus 로고
    • Zapf, D., Vogt, C., Seifert, C. & Mertini, H. (1998). FEMA.Fragebogen zu emotionalen Arbeitsanforderungen.
  • 53
    • 0141468898 scopus 로고    scopus 로고
    • Emotional Dissonance and Employee Well-being
    • Ashkanasy N.M., Hartel C.E.J., and Zerbe W.J. (Eds), Quorum Books, Westport C.P.
    • Zerbe W.J. Emotional Dissonance and Employee Well-being. In: Ashkanasy N.M., Hartel C.E.J., and Zerbe W.J. (Eds). Emotions in the workplace. Research theory and practice (2000), Quorum Books, Westport C.P.
    • (2000) Emotions in the workplace. Research theory and practice
    • Zerbe, W.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.