-
1
-
-
0032065922
-
Emotional dissonance in organizations: Antecedents, consequences, and moderators
-
Abraham, R. (1998), "Emotional dissonance in organizations: antecedents, consequences, and moderators" in Genetic, Social, and General Psychology Monographs, Vol. 124, No. 2, pp. 229-46.
-
(1998)
Genetic, Social, and General Psychology Monographs
, vol.124
, Issue.2
, pp. 229-246
-
-
Abraham, R.1
-
2
-
-
0001649156
-
Emotional labor as a potential source of job stress
-
Souter, S., Murphy, R. (Eds.), American Psychological Association, Washington, DC
-
Adelmann, P.K. (1995), "Emotional labor as a potential source of job stress" in Souter, S. and Murphy, R. (Eds.), Organizational Risk Factors for Job Stress, American Psychological Association, Washington, DC, pp. 371-81.
-
(1995)
Organizational Risk Factors for Job Stress
, pp. 371-381
-
-
Adelmann, P.K.1
-
3
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B.E. and Humphrey, R.H. (1993), "Emotional labor in service roles: the influence of identity" in Academy of Management Review, Vol. 18, No. 1, pp. 88-115.
-
(1993)
Academy of Management Review
, vol.18
, Issue.1
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
4
-
-
33947307639
-
The job demands-resources model: State of the art
-
Bakker, A.B. and Demerouti, E. (2007), "The job demands-resources model: state of the art" in Journal of Managerial Psychology, Vol. 22, No. 3, pp. 309-28.
-
(2007)
Journal of Managerial Psychology
, vol.22
, Issue.3
, pp. 309-328
-
-
Bakker, A.B.1
Demerouti, E.2
-
5
-
-
17644393976
-
Dual processes at work in a call centre: An application of the job demands-resources model
-
Bakker, A.B., Demerouti, E. and Schaufeli, W.B. (2003), "Dual processes at work in a call centre: an application of the job demands-resources model" in European Journal of Work and Organizational Psychology, Vol. 12, No. 4, pp. 393-417.
-
(2003)
European Journal of Work and Organizational Psychology
, vol.12
, Issue.4
, pp. 393-417
-
-
Bakker, A.B.1
Demerouti, E.2
Schaufeli, W.B.3
-
6
-
-
84909210389
-
Toward understanding emotional management at work: A quantitative review of emotional labor research
-
Härtel, C.E.J., Zerbe, W.J., Ashkanasy, N.M. (Eds.), Lawrence Erlbaum, Mahwah, NJ
-
Bono, J.E. and Vey, M.A. (2005), "Toward understanding emotional management at work: a quantitative review of emotional labor research" in Härtel, C.E.J., Zerbe, W.J. and Ashkanasy, N.M. (Eds.), Emotion in Organizational Behavior, Lawrence Erlbaum, Mahwah, NJ, pp. 213-50.
-
(2005)
Emotion in Organizational Behavior
, pp. 213-250
-
-
Bono, J.E.1
Vey, M.A.2
-
7
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of 'people work'
-
Brotheridge, C.M. and Grandey, A.A. (2002), "Emotional labor and burnout: comparing two perspectives of 'people work'" in Journal of Vocational Behavior, Vol. 60, No. 1, pp. 17-39.
-
(2002)
Journal of Vocational Behavior
, vol.60
, Issue.1
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.A.2
-
8
-
-
85047690351
-
Testing a conservation of resources model of the dynamics of emotional labor
-
Brotheridge, C.M. and Lee, R.T. (2002), "Testing a conservation of resources model of the dynamics of emotional labor" in Journal of Occupational Health Psychology, Vol. 7, No. 1, pp. 57-67.
-
(2002)
Journal of Occupational Health Psychology
, vol.7
, Issue.1
, pp. 57-67
-
-
Brotheridge, C.M.1
Lee, R.T.2
-
9
-
-
2942561023
-
Development and validation of the emotional labour scale
-
Brotheridge, C.M. and Lee, R.T. (2003), "Development and validation of the emotional labour scale" in Journal of Occupational and Organizational Psychology, Vol. 76, No. 3, pp. 365-79.
-
(2003)
Journal of Occupational and Organizational Psychology
, vol.76
, Issue.3
, pp. 365-379
-
-
Brotheridge, C.M.1
Lee, R.T.2
-
10
-
-
0003715361
-
The Michigan organizational assessment questionnaire
-
unpublished manuscript, University of Michigan, Ann Arbor, MI
-
Cammann, C., Fichman, M., Jenkins, D. and Klesh, J. (1979), "The Michigan organizational assessment questionnaire", unpublished manuscript, University of Michigan, Ann Arbor, MI.
-
(1979)
-
-
Cammann, C.1
Fichman, M.2
Jenkins, D.3
Klesh, J.4
-
11
-
-
0142060085
-
A longitudinal analysis of the association between emotional regulation, job satisfaction, and intentions to quit
-
Côté, S. and Morgan, L.A. (2002), "A longitudinal analysis of the association between emotional regulation, job satisfaction, and intentions to quit" in Journal of Organizational Behavior, Vol. 23, No. 8, pp. 947-62.
-
(2002)
Journal of Organizational Behavior
, vol.23
, Issue.8
, pp. 947-962
-
-
Côté, S.1
Morgan, L.A.2
-
12
-
-
0003965661
-
-
Polity Press, Cambridge, MA
-
Delphy, C. and Leonard, D. (1992), Familiar Exploitation: A New Analysis of Marriage in Contemporary Western Societies, Polity Press, Cambridge, MA.
-
(1992)
Familiar Exploitation: A New Analysis of Marriage in Contemporary Western Societies
-
-
Delphy, C.1
Leonard, D.2
-
13
-
-
85047685234
-
The job demands-resources model of burnout
-
Demerouti, E., Bakker, A.B., Nachreiner, F. and Schaufeli, W.B. (2001), "The job demands-resources model of burnout" in Journal of Applied Psychology, Vol. 86, No. 3, pp. 499-512.
-
(2001)
Journal of Applied Psychology
, vol.86
, Issue.3
, pp. 499-512
-
-
Demerouti, E.1
Bakker, A.B.2
Nachreiner, F.3
Schaufeli, W.B.4
-
15
-
-
0003740641
-
-
Aldine, New York, NY
-
England, P. and Farkas, G. (1986), Households, Employment, and Gender: A Social, Economic, and Demographic View, Aldine, New York, NY.
-
(1986)
Households, Employment, and Gender: A Social, Economic, and Demographic View
-
-
England, P.1
Farkas, G.2
-
16
-
-
85050840985
-
Reconceptualizing family work: The effect of emotion work on perceptions of marital quality
-
Erickson, R.J. (1993), "Reconceptualizing family work: the effect of emotion work on perceptions of marital quality" in Journal of Marriage and Family, Vol. 55, No. 4, pp. 888-900.
-
(1993)
Journal of Marriage and Family
, vol.55
, Issue.4
, pp. 888-900
-
-
Erickson, R.J.1
-
17
-
-
33745290428
-
Why emotion work matters: Sex, gender, and the division of household labor
-
Erickson, R.J. (2005), "Why emotion work matters: sex, gender, and the division of household labor" in Journal of Marriage and Family, Vol. 67, No. 2, pp. 337-51.
-
(2005)
Journal of Marriage and Family
, vol.67
, Issue.2
, pp. 337-351
-
-
Erickson, R.J.1
-
18
-
-
84964133658
-
Meta-analysis of the correlates of employee absence
-
Farrell, D. and Stamm, C.L. (1988), "Meta-analysis of the correlates of employee absence" in Human Relations, Vol. 41, No. 3, pp. 211-27.
-
(1988)
Human Relations
, vol.41
, Issue.3
, pp. 211-227
-
-
Farrell, D.1
Stamm, C.L.2
-
19
-
-
0347031542
-
Emotional labor: A conceptualization and scale development
-
Glomb, T.M. and Tews, M.J. (2004), "Emotional labor: a conceptualization and scale development" in Journal of Vocational Behavior, Vol. 64, No. 1, pp. 1-23.
-
(2004)
Journal of Vocational Behavior
, vol.64
, Issue.1
, pp. 1-23
-
-
Glomb, T.M.1
Tews, M.J.2
-
20
-
-
0033631637
-
Emotion regulation in the workplace: A new way to conceptualize emotional labor
-
Grandey, A.A. (2000), "Emotion regulation in the workplace: a new way to conceptualize emotional labor" in Journal of Occupational Health Psychology, Vol. 5, No. 1, pp. 95-110.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, Issue.1
, pp. 95-110
-
-
Grandey, A.A.1
-
21
-
-
0037296863
-
When 'the show must go on': Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
-
Grandey, A.A. (2003), "When 'the show must go on': surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery" in Academy of Management Journal, Vol. 46, No. 1, pp. 86-96.
-
(2003)
Academy of Management Journal
, vol.46
, Issue.1
, pp. 86-96
-
-
Grandey, A.A.1
-
22
-
-
0012475135
-
The emotion regulation behind the customer service smile
-
Lord, R.G., Klimoski, R.J., Kanfer, R. (Eds.), Jossey-Bass, San Francisco, CA
-
Grandey, A.A. and Brauburger, A.L. (2002), "The emotion regulation behind the customer service smile" in Lord, R.G., Klimoski, R.J. and Kanfer, R. (Eds.), Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior, Jossey-Bass, San Francisco, CA, pp. 260-94.
-
(2002)
Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior
, pp. 260-294
-
-
Grandey, A.A.1
Brauburger, A.L.2
-
23
-
-
26444460235
-
Must 'service with a smile' be stressful? The moderating role of personal control for American and French employees
-
Grandey, A.A., Fisk, G.M. and Steiner, D.D. (2005), "Must 'service with a smile' be stressful? The moderating role of personal control for American and French employees" in Journal of Applied Psychology, Vol. 90, No. 5, pp. 893-904.
-
(2005)
Journal of Applied Psychology
, vol.90
, Issue.5
, pp. 893-904
-
-
Grandey, A.A.1
Fisk, G.M.2
Steiner, D.D.3
-
24
-
-
0004250059
-
-
Pearson Prentice-Hall, Upper Saddle River, NJ, 9th ed
-
Greenberg, J. and Baron, R.A. (2008), Behavior in Organizations, 9th ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
-
(2008)
Behavior in Organizations
-
-
Greenberg, J.1
Baron, R.A.2
-
25
-
-
85087224749
-
Examining thinking style, EQ, and organizational commitment in the context of emotional labor
-
electronic conference proceeding from Academy of Management Meeting, Philadelphia, PA
-
Groves, K.S. and Vance, C.M. (2007), "Examining thinking style, EQ, and organizational commitment in the context of emotional labor", electronic conference proceeding from Academy of Management Meeting, Philadelphia, PA.
-
(2007)
-
-
Groves, K.S.1
Vance, C.M.2
-
28
-
-
0002722089
-
Preface
-
Fineman, S. (Ed.), Sage, Thousand Oaks, CA
-
Hochschild, A.R. (1993), "Preface" in Fineman, S. (Ed.), Emotion in Organizations, Sage, Thousand Oaks, CA, pp. ix-xiii.
-
(1993)
Emotion in Organizations
-
-
Hochschild, A.R.1
-
29
-
-
84970447059
-
Emotional labour: Skill and work in the social regulation of feelings
-
James, N. (1989), "Emotional labour: Skill and work in the social regulation of feelings" in Sociological Review, Vol. 37, No. 1, pp. 15-42.
-
(1989)
Sociological Review
, vol.37
, Issue.1
, pp. 15-42
-
-
James, N.1
-
30
-
-
0035349869
-
The job-satisfaction-job performance relationship: A qualitative and quantitative review
-
Judge, T.A., Thorensen, C.J., Bono, J.E. and Patton, G.K. (2001), "The job-satisfaction-job performance relationship: a qualitative and quantitative review" in Psychological Bulletin, Vol. 127, No. 3, pp. 376-407.
-
(2001)
Psychological Bulletin
, vol.127
, Issue.3
, pp. 376-407
-
-
Judge, T.A.1
Thorensen, C.J.2
Bono, J.E.3
Patton, G.K.4
-
31
-
-
0031534667
-
Correlates of employee lateness: Some theoretical considerations
-
Koslowsky, M., Sagie, A., Krausz, M. and Singer, A.D. (1977), "Correlates of employee lateness: some theoretical considerations" in Journal of Applied Psychology, Vol. 82, No. 1, pp. 79-88.
-
(1977)
Journal of Applied Psychology
, vol.82
, Issue.1
, pp. 79-88
-
-
Koslowsky, M.1
Sagie, A.2
Krausz, M.3
Singer, A.D.4
-
32
-
-
84990324271
-
Exploring the dimensions of emotional labor: The heart of Hochschild's work
-
Kruml, S.M. and Geddes, D. (2000a), "Exploring the dimensions of emotional labor: the heart of Hochschild's work" in Management Communication Quarterly, Vol. 14, No. 1, pp. 8-49.
-
(2000)
Management Communication Quarterly
, vol.14
, Issue.1
, pp. 8-49
-
-
Kruml, S.M.1
Geddes, D.2
-
33
-
-
0002089524
-
Catching fire without burning out: Is there an ideal way to perform emotional labor?
-
Ashkanasy, N.M., Härtel, C E.J., Zerbe, W.J. (Eds.), Quorum Books, Westport, CT
-
Kruml, S.M. and Geddes, D. (2000b), "Catching fire without burning out: is there an ideal way to perform emotional labor?" in Ashkanasy, N.M., Härtel, C E.J. and Zerbe, W.J. (Eds.), Emotions in the Workplace: Research, Theory, and Practice, Quorum Books, Westport, CT, pp. 177-88.
-
(2000)
Emotions in the Workplace: Research, Theory, and Practice
, pp. 177-188
-
-
Kruml, S.M.1
Geddes, D.2
-
34
-
-
0035583523
-
The nature and dimensionality of organizations citizenship behavior, and turnover on organizational effectiveness: A unit-level longitudinal study
-
LePine, J.A., Erez, E. and Johnson, D.E. (2002), "The nature and dimensionality of organizations citizenship behavior, and turnover on organizational effectiveness: a unit-level longitudinal study" in Personnel Psychology, Vol. 54, No. 1, pp. 101-14.
-
(2002)
Personnel Psychology
, vol.54
, Issue.1
, pp. 101-114
-
-
LePine, J.A.1
Erez, E.2
Johnson, D.E.3
-
35
-
-
11944272672
-
A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
-
Mathieu, J.E. and Zajac, D. (1990), "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment" in Psychological Bulletin, Vol. 108, No. 2, pp. 171-94.
-
(1990)
Psychological Bulletin
, vol.108
, Issue.2
, pp. 171-194
-
-
Mathieu, J.E.1
Zajac, D.2
-
36
-
-
23144467997
-
Commitment to organizations and occupations: Extension and test of a three-component conceptualization
-
Meyer, J.P., Allen, N.J. and Smith, C.A. (1993), "Commitment to organizations and occupations: extension and test of a three-component conceptualization" in Journal of Applied Psychology, Vol. 78, No. 4, pp. 538-51.
-
(1993)
Journal of Applied Psychology
, vol.78
, Issue.4
, pp. 538-551
-
-
Meyer, J.P.1
Allen, N.J.2
Smith, C.A.3
-
37
-
-
0040155452
-
The dimensions, antecedents, and consequences of emotional labor
-
Morris, J.A. and Feldman, D.C. (1996), "The dimensions, antecedents, and consequences of emotional labor" in Academy of Management Review, Vol. 21, No. 4, pp. 986-1010.
-
(1996)
Academy of Management Review
, vol.21
, Issue.4
, pp. 986-1010
-
-
Morris, J.A.1
Feldman, D.C.2
-
38
-
-
0000557368
-
Managing emotions in the workplace
-
Morris, J.A. and Feldman, D.C. (1997), "Managing emotions in the workplace" in Journal of Managerial Issues, Vol. 9, No. 3, pp. 257-74.
-
(1997)
Journal of Managerial Issues
, vol.9
, Issue.3
, pp. 257-274
-
-
Morris, J.A.1
Feldman, D.C.2
-
39
-
-
84986042788
-
A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviors
-
Organ, D.W. and Ryan, K. (1995), "A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviors" in Personnel Psychology, Vol. 48, No. 4, pp. 775-802.
-
(1995)
Personnel Psychology
, vol.48
, Issue.4
, pp. 775-802
-
-
Organ, D.W.1
Ryan, K.2
-
40
-
-
0033242129
-
The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being
-
Pugliesi, K. (1999), "The consequences of emotional labor: effects on work stress, job satisfaction, and well-being" in Motivation and Emotion, Vol. 23, No. 2, pp. 125-54.
-
(1999)
Motivation and Emotion
, vol.23
, Issue.2
, pp. 125-154
-
-
Pugliesi, K.1
-
41
-
-
0034338615
-
Women's emotion work in the family: Relationship management and the process of building father-child relationships
-
Seery, B.L. and Crowley, M.S. (2000), "Women's emotion work in the family: relationship management and the process of building father-child relationships" in Journal of Family Issues, Vol. 21, No. 1, pp. 100-27.
-
(2000)
Journal of Family Issues
, vol.21
, Issue.1
, pp. 100-127
-
-
Seery, B.L.1
Crowley, M.S.2
-
42
-
-
0002409501
-
Emotional labor since the managed heart
-
Steinberg, R.J. and Figart, D.M. (1999), "Emotional labor since the managed heart" in The Annals of the American Academy of Political and Social Science, Vol. 561, No. 1, pp. 8-26.
-
(1999)
The Annals of the American Academy of Political and Social Science
, vol.561
, Issue.1
, pp. 8-26
-
-
Steinberg, R.J.1
Figart, D.M.2
-
43
-
-
0001615912
-
Predictors of intentions to leave child care work
-
Stremmel, A.J. (1991), "Predictors of intentions to leave child care work" in Early Childhood Research Quarterly, Vol. 6, No. 2, pp. 285-98.
-
(1991)
Early Childhood Research Quarterly
, vol.6
, Issue.2
, pp. 285-298
-
-
Stremmel, A.J.1
-
44
-
-
34548597004
-
Maintaining norms about expressed emotions: The case of bill collectors
-
Sutton, R.I. (1991), "Maintaining norms about expressed emotions: the case of bill collectors" in Administrative Science Quarterly, Vol. 36, No. 2, pp. 245-68.
-
(1991)
Administrative Science Quarterly
, vol.36
, Issue.2
, pp. 245-268
-
-
Sutton, R.I.1
-
45
-
-
84993021371
-
Job satisfaction, organizational commitment, turnover intention, and turnover: Path analysis based on meta-analytic findings
-
Tett, R.P. and Meyer, J.P. (1993), "Job satisfaction, organizational commitment, turnover intention, and turnover: path analysis based on meta-analytic findings" in Personnel Psychology, Vol. 46, No. 2, pp. 259-93.
-
(1993)
Personnel Psychology
, vol.46
, Issue.2
, pp. 259-293
-
-
Tett, R.P.1
Meyer, J.P.2
-
46
-
-
33846111111
-
Alienating and liberating emotions at work
-
Tolich, M.B. (1993), "Alienating and liberating emotions at work" in Journal of Contemporary Ethnography, Vol. 22, No. 3, pp. 361-81.
-
(1993)
Journal of Contemporary Ethnography
, vol.22
, Issue.3
, pp. 361-381
-
-
Tolich, M.B.1
-
47
-
-
21144457677
-
It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach
-
Tschan, F., Rochat, S. and Zapf, D. (2005), "It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach" in Journal of Occupational and Organizational Psychology, Vol. 78, No. 2, pp. 195-200.
-
(2005)
Journal of Occupational and Organizational Psychology
, vol.78
, Issue.2
, pp. 195-200
-
-
Tschan, F.1
Rochat, S.2
Zapf, D.3
-
48
-
-
2442662927
-
The effects of work demands and resources on work-to-family conflict and facilitation
-
Voydanoff, P. (2004), "The effects of work demands and resources on work-to-family conflict and facilitation" in Journal of Marriage and Family, Vol. 66, No. 2, pp. 398-412.
-
(2004)
Journal of Marriage and Family
, vol.66
, Issue.2
, pp. 398-412
-
-
Voydanoff, P.1
-
49
-
-
33845670878
-
The affective consequences of service work: Managing emotions on the job
-
Wharton, A.S. (1993), "The affective consequences of service work: managing emotions on the job" in Work and Occupations, Vol. 20, No. 2, pp. 205-32.
-
(1993)
Work and Occupations
, vol.20
, Issue.2
, pp. 205-232
-
-
Wharton, A.S.1
-
50
-
-
84995144171
-
The consequences of caring: Exploring the links between women's job and family emotion work
-
Wharton, A.S. and Erickson, R.J. (1995), "The consequences of caring: exploring the links between women's job and family emotion work" in The Sociological Quarterly, Vol. 36, No. 2, pp. 272-96.
-
(1995)
The Sociological Quarterly
, vol.36
, Issue.2
, pp. 272-296
-
-
Wharton, A.S.1
Erickson, R.J.2
-
51
-
-
0009164873
-
Making people feel good: Workers' construction of meaning in interactive service jobs
-
Wharton, C.S. (1996), "Making people feel good: workers' construction of meaning in interactive service jobs" in Qualitative Sociology, Vol. 19, No. 2, pp. 217-33.
-
(1996)
Qualitative Sociology
, vol.19
, Issue.2
, pp. 217-233
-
-
Wharton, C.S.1
-
52
-
-
27144535093
-
The relationship with patients: 'emotional labor' and its correlates in hospital employees
-
Härtel, C.E.J., Zerbe, W.J., Ashkanasy, N.M. (Eds.), Lawrence Erlbaum, Mahwah, NJ
-
Zammuner, V.L. and Galli, C. (2005), "The relationship with patients: 'emotional labor' and its correlates in hospital employees" in Härtel, C.E.J., Zerbe, W.J. and Ashkanasy, N.M. (Eds.), Emotion in Organizational Behavior, Lawrence Erlbaum, Mahwah, NJ, pp. 251-91.
-
(2005)
Emotion in Organizational Behavior
, pp. 251-291
-
-
Zammuner, V.L.1
Galli, C.2
-
53
-
-
33745700220
-
On the positive and negative effects of emotion work in organizations
-
Zapf, D. and Holz, M. (2006), "On the positive and negative effects of emotion work in organizations" in European Journal of Work and Organizational Psychology, Vol. 15, No. 1, pp. 1-28.
-
(2006)
European Journal of Work and Organizational Psychology
, vol.15
, Issue.1
, pp. 1-28
-
-
Zapf, D.1
Holz, M.2
-
54
-
-
0001739338
-
Emotion work as a source of stress: The concept and development of an instrument
-
Zapf, D., Vogt, C., Seifert, C., Mertini, H. and Isic, A. (1999), "Emotion work as a source of stress: the concept and development of an instrument" in European Journal of Work and Organizational Psychology, Vol. 8, No. 3, pp. 371-400.
-
(1999)
European Journal of Work and Organizational Psychology
, vol.8
, Issue.3
, pp. 371-400
-
-
Zapf, D.1
Vogt, C.2
Seifert, C.3
Mertini, H.4
Isic, A.5
-
55
-
-
0141468898
-
Emotional dissonance and employee well-being
-
Ashkanasy, N.M., Härtel, C.E.J., Zerbe, W.J. (Eds.), Quorum Books, Westport, CT
-
Zerbe, W.J. (2000), "Emotional dissonance and employee well-being" in Ashkanasy, N.M., Härtel, C.E.J. and Zerbe, W.J. (Eds.), Emotions in the Workplace: Research, Theory, and Practice, Quorum Books, Westport, CT, pp. 189-214.
-
(2000)
Emotions in the Workplace: Research, Theory, and Practice
, pp. 189-214
-
-
Zerbe, W.J.1
|