Service With a Smile: Do Emotional Intelligence, Gender, and Autonomy Moderate the Emotional Labor Process?

Journal of Occupational Health Psychology

Volumn 12, Issue 4, 2007, Pages 319-333

  Johnson, Hazel Anne M ^a   Spector, Paul E ^a  

^a UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

autonomy; emotional intelligence; emotional labor; employee well being; gender

Indexed keywords

ARTICLE; EMOTIONAL INTELLIGENCE; EMOTIONAL STRESS; HEALTH CARE ORGANIZATION; HEALTH SERVICE; HEALTH SURVEY; HUMAN; JOB SATISFACTION; LABOR; OUTCOME ASSESSMENT; PRIORITY JOURNAL; REGRESSION ANALYSIS; SEX DIFFERENCE; WELLBEING;

ADULT; AFFECT; BURNOUT, PROFESSIONAL; COGNITIVE DISSONANCE; COMMERCE; EMOTIONS; EMPLOYMENT; EXPRESSED EMOTION; FEMALE; HUMANS; INTELLIGENCE; INTERPERSONAL RELATIONS; JOB SATISFACTION; MALE; MIDDLE AGED; OCCUPATIONAL HEALTH; PROFESSIONAL AUTONOMY; ROLE PLAYING; SEX FACTORS; SOCIAL ENVIRONMENT; UNIVERSITIES;

EID: 35649012414     PISSN: 10768998     EISSN: None     Source Type: Journal    
DOI: 10.1037/1076-8998.12.4.319     Document Type: Article

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