Service experience co-creation: Conceptualization, implications, and future research directions

Journal of Service Management

Volumn 26, Issue 2, 2015, Pages 182-205

  Jaakkola, Elina ^a   Helkkula, Anu ^b   Aarikka Stenroos, Leena ^a  

^a UNIVERSITY OF TURKU   (Finland)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

Co creation; Service experience; Service logic; Service management; Service dominant logic; Value

Indexed keywords

EID: 84928260185     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/JOSM-12-2014-0323     Document Type: Article

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