In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers

Journal of Travel and Tourism Marketing

Volumn 31, Issue 5, 2014, Pages 589-609

  Han, Heesup ^a   Hyun, Sunghyup Sean ^b   Kim, Wansoo ^c  

^a Sejong University   (South Korea)

^b Pusan National University   (South Korea)

^c Dong A University   (South Korea)

Author keywords

Airline industry; Chinese and Korean travelers; in flight service performances; passenger loyalty; satisfaction; trust; value

Indexed keywords

EID: 84904339856     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2014.883954     Document Type: Article

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