Service provider training programs at odds with customer requirements in five-star hotels

Journal of Services Marketing

Volumn 11, Issue 4, 1997, Pages 249-264

  McColl Kennedy, Janet R ^a   White, Tina ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b CENTRAL QUEENSLAND UNIVERSITY   (Australia)

Author keywords

Australia; Customer service; Hotels; Training

Indexed keywords

EID: 84986077109     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049710171713     Document Type: Article

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