The impact of service encounter quality in service evaluation: Evidence from a business-to-business context

Journal of Business and Industrial Marketing

Volumn 25, Issue 5, 2010, Pages 338-348

  Jayawardhena, Chanaka ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Business to business marketing; Customer loyalty; Customer satisfaction; Customer service quality; Service levels

Indexed keywords

EID: 77953302545     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858621011058106     Document Type: Article

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