Assessing service management effectiveness in a health resort: Implications of technical and functional quality

Managing Service Quality: An International Journal

Volumn 9, Issue 1, 1999, Pages 58-65

  Ferguson, Ronald James ^a   Paulin, Michèle ^a   Pigeassou, Charles ^a   Gauduchon, Romain ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

Consumer behaviour; Customer loyalty; Customer satisfaction; Employees; Service quality

Indexed keywords

EID: 84986051106     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910248821     Document Type: Article

References (20)

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