Factors influencing the intentions of passengers regarding full service and low cost carriers: A note

Journal of Air Transport Management

Volumn 16, Issue 4, 2010, Pages 226-228

  Chiou, Yu Chiun ^a   Chen, Yen Heng ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Behavioral intentions; Full service carriers; Low cost carriers

Indexed keywords

ATTITUDINAL SURVEY; CONCEPTUAL FRAMEWORK; QUESTIONNAIRE SURVEY; TRAVEL BEHAVIOR;

CHINA;

EID: 77950860477     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2009.11.005     Document Type: Article

References (5)

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3. Parasuraman A., Zeithaml V.A., Berry L.L. SERVQUAL: a multipleitem scale for measuring customer perceptions of service quality. Journal of Marketing 1988, 64:12-40.
4. Park J.W., Robertson R., Wu C.L. The effect of airline service quality on passengers' behavioural intentions: a Korean case study. Journal of Air Transport Management 2004, 10:435-439.
5. Shon, J.Z., Chen, Y.H., Chiou, Y.C., 2008. Examining low cost carrier service quality in China market. 12th Air Transport Research Society World Conference, Athens, Greece.