The effects of perceptual processes on the measurement of service quality

Journal of Services Marketing

Volumn 17, Issue 3, 2003, Pages 254-274

  Palmer, Adrian ^a   O’Neill, Martin ^b  

^a UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

^b EDITH COWAN UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986172327     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310474819     Document Type: Article

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