Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry

International Journal of Hospitality Management

Volumn 30, Issue 3, 2011, Pages 619-629

  Han, Heesup ^a   Kim, Wansoo ^a   Hyun, Sunghyup Sean ^b  

^a Dong A University   (South Korea)

^b Pusan National University   (South Korea)

Author keywords

Core service and service encounter performances; Customer satisfaction; Switching barriers; Switching intention

Indexed keywords

EID: 79955141031     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.11.006     Document Type: Article

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