Evaluating electronic service quality: A transaction process based evaluation model

ECIME 2007: European Conference on Information Management and Evaluation

Volumn , Issue , 2007, Pages 331-339

  Li, Hongxiu ^a   Suomi, Reima ^a  

^a TURKU CENTRE FOR COMPUTER SCIENCE   (Finland)

Author keywords

Electronic service; Evaluation; Service quality; Transaction process

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INDUSTRY; INFORMATION MANAGEMENT; INTERNET; PURCHASING; SALES; WEB SERVICES;

ELECTRONIC MARKETPLACES; ELECTRONIC SERVICE QUALITIES; ELECTRONIC SERVICES; EVALUATION; EVALUATION MODELING; FUNCTIONAL SERVICES; SERVICE QUALITY; TRANSACTION PROCESS;

QUALITY OF SERVICE;

EID: 84896538272     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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