Optimisation of the determinants of e-service operations

Business Process Management Journal

Volumn 10, Issue 6, 2004, Pages 616-635

  Ghosh, Sid ^a   Surjadjaja, Heston ^a   Antony, Jiju ^b  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

^b GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

Determinants; Optimization techniques; Service operations

Indexed keywords

EID: 84986135327     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150410567848     Document Type: Article

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