SCOPUS 정보 검색 플랫폼

Technological Forecasting and Social Change

Volumn 69, Issue 7, 2002, Pages 721-739

Achieving competitive capabilities in e-services

(3) Oliveira, Pedro a Roth, Aleda V a Gilland, Wendell a

a UNIVERSITY OF NORTH CAROLINA (United States)

Author keywords

Competitive capabilities; E services; Service operations strategy

Indexed keywords

COMPETITION; KNOWLEDGE BASED SYSTEMS; TELECOMMUNICATION SERVICES;

KNOWLEDGE BASED COMPETENCY;

INTERNET;

COMPETITIVENESS; E-COMMERCE; INTERNET; KNOWLEDGE BASED SYSTEM; TECHNOLOGICAL DEVELOPMENT;

EID: 0036716625 PISSN: 00401625 EISSN: None Source Type: Journal
DOI: 10.1016/S0040-1625(01)00188-3 Document Type: Article

Times cited : (77)

References (45)

1
- 0003189132
- Siete mitos de los servicos electrónicos
- (Spain) (January/February)
- (2001) Harv.-Deusto Bus. Rev , pp. 88-96
- Roth, A.V.¹

2
- 0005502309
- Service strategy and the technological revolution
- J.A.D. Machuca, T. Mandakovic (Eds.), Production and Operations Management Society and the University of Sevilla, Sevilla
- (2000) POM Facing the New Millennium: Evaluating the Past, Leading with the Present and Planning the Future of Operations , pp. 159-168
- Roth, A.V.¹

3
- 0003808687
- Free Press, New York
- (1994) Hypercompetition: Managing the Dynamics of Strategic Manoeuvering
- D'Aveni, R.¹

4
- 0001981176
- Strategy and the internet
- (2001) Harv. Bus. Rev , vol.69 , Issue.3 , pp. 63-78
- Porter, M.E.¹

5
- 0001846574
- Innovative infrastructure for agile manufacturers
- (1998) Sloan Manage. Rev , vol.39 , Issue.2 , pp. 73-82
- Kasarda, J.¹ Rondinelli, D.²

6
- 0003706471
- Harvard Business School Press, Boston, MA
- (1999) Information Rules: A Strategic Guide to the Network Economy
- Shapiro, C.¹ Varian, H.R.²

7
- 0000216196
- Operations as marketing: A competitive service strategy
- (1991) J. Oper. Manage , vol.10 , Issue.3 , pp. 303-328
- Roth, A.V.¹ van der Velde, M.²

8
- 0000258945
- Strategic determinants of service quality and performance
- (1995) Manage. Sci , vol.41 , Issue.11 , pp. 1720-1733
- Roth, A.V.¹ Jackson, W.J.²

9
- 0002611077
- Competing through manufacturing and the new manufacturing paradigm: Is manufacturing strategy passé?
- (1996) Prod. Oper. Manage , vol.5 , Issue.1 , pp. 42-58
- Clark, K.B.¹

10
- 0038615028
- Introduction: Process and emergence in the economy
- W. Brian Arthur, S.N. Durlauf, D.A. Lane (Eds.), Series in the Sciences of Complexity, Addison-Wesley, Reading, MA
- (1997) The Economy as an Evolving Complex System II , pp. 1-14
- Brian Arthur, W.¹ Durlauf, S.N.² Lane, D.A.³

11
- 0003888522
- Working Paper, Graduate School of Business, The University of Texas at Austin
- (2000) Not All Dot Coms are Created Equal - An Exploratory Investigation of the Productivity of Internet Based Companies
- Barua, A.¹ Whinston, A.² Yin, F.³

12
- 0000693074
- Agility in retail banking: A numerical taxonomy of strategic service groups
- (2001) Manuf. Serv. Oper. Manage. J , vol.3 , Issue.4 , pp. 273-292
- Menor, L.J.¹ Roth, A.V.² Mason, C.H.³

13
- 0005423911
- Performance dimension in services: An empirical investigation of strategic performance
- (1993) Adv. Serv. Mark. Manage , vol.2 , pp. 1-47
- Roth, A.V.¹

14
- 4243350504
- Forrester Research, (mimeo)
- (2000) Global E-commerce Approaches Hypergrowth

15
- 0005513258
- Information technology management: Perspective, focus, and change in the 21st century
- G.W. Dickson, G. DeSanctis (Eds.), Prentice-Hall, Upper Saddle River, NJ
- (2001) Information Technology and the Future Enterprise: New Models for Managers , pp. 1-24
- DeSanctis, G.¹ Dickson, G.W.² Price, R.M.³

16
- 0242687098
- Communication processes for virtual organizations
- (1999) Organ. Sci , vol.10 , Issue.6 , pp. 693-703
- DeSanctis, G.¹ Monge, P.²

17
- 0036532301
- E-services: Operating strategy, a case study and a method for analysing operational benefits
- (2002) J. Oper. Manage , vol.20 , Issue.2 , pp. 175-188
- Boyer, K.K.¹ Hallowell, R.² Roth, A.V.³

18
- 0033420384
- Information technology and firm boundaries: Evidence from panel data
- (1999) ISR , vol.10 , Issue.2 , pp. 134-149
- Hitt, L.M.¹

19
- 0032365603
- Attractors: Building mountains in the flat landscape of the world wide web
- (1998) Calif. Manage. Rev , vol.40 , Issue.2 , pp. 36-55
- Watson, R.¹ Akselsen, S.² Pitt, L.³

20
- 0002267647
- Patterns of disruption in retailing
- January-February
- (2000) Harv. Bus. Rev , pp. 42-45
- Christensen, C.M.¹ Tedlow, R.S.²

21
- 0005513259
- mimeo
- (2000) The New Laws of Market Disruption
- Kennedy, K.¹

22
- 0003594966
- HarperCollins, New York
- (1993) Reengineering the Corporation: A Manifesto for Business Revolution
- Hammer, M.¹ Champy, J.²

23
- 0000355662
- Value creation in e-business
- (2001) Strateg. Manage. J , vol.22 , Issue.6 , pp. 493-520
- Amit, R.¹ Zott, C.²

24
- 0001857638
- Achieving strategic agility through economies of knowledge
- (1996) Strategy Leadersh , vol.24 , Issue.2 , pp. 30-36
- Roth, A.V.¹

25
- 0034188727
- Get the right mix of bricks and clicks
- (2000) Harv. Bus. Rev , vol.78 , Issue.3 , pp. 107-115
- Gulati, R.¹ Garino, J.²

26
- 0002397691
- Winning the last mile of e-commerce
- (2001) Sloan Manage. Rev , vol.42 , Issue.4 , pp. 54-62
- Lee, H.L.¹ Whang, S.²

27
- 0002082820
- Pathways to e-business leadership: Getting from bricks to clicks
- (2001) Sloan Manage. Rev , vol.42 , Issue.3 , pp. 50-59
- Willcocks, L.P.¹ Plant, R.²

28
- 0005503706
- Survey of internet banking
- The Economist
- (2000) The Econ

29
- 0005487885
- Neo-operations strategy: Linking capabilities-based competition to technology
- G. Gaynor (Ed.), McGraw-Hill, New York
- (1996) Handbook of Technology Management
- Roth, A.V.¹

30
- 0004047832
- Free Press, New York
- (1992) Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry
- Quinn, J.B.¹

31
- 0026912911
- The new society of organizations
- (1992) Harv. Bus. Rev , vol.70 , Issue.5 , pp. 95-104
- Drucker, P.¹

32
- 0003811355
- Harvard Business School Press, Boston, MA
- (1995) Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
- Leonard, D.¹

33
- 77954516553
- Knowledge of the firm. Combinative capabilities, and the replications of technology
- (1992) Organ. Sci , vol.3 , Issue.3 , pp. 383-396
- Kogut, B.¹ Zander, U.²

34
- 0004092009
- Blackwell, Oxford
- (1959) The Theory of the Growth of the Firm
- Penrose, E.¹

35
- 84989113324
- The cornerstones of competitive advantage: A resource based view
- (1993) Strateg. Manage. J , vol.14 , Issue.3 , pp. 179-191
- Peteraf, M.A.¹

36
- 2942649403
- Toward a knowledge-based theory of the firm
- Winter
- (1996) Strateg. Manage. J , vol.17 , Issue.SPEC. ISSUE , pp. 109-122
- Grant, R.M.¹

37
- 84936166194
- Absorptive capacity: A new perspective on learning and innovation
- (1990) Adm. Sci. Q , vol.35 , Issue.1 , pp. 128-152
- Cohen, W.M.¹ Levinthal, D.A.²

38
- 0003798540
- second ed., Irwin/McGraw-Hill, Boston, MA
- (1998) Service Management: Operations, Strategy, and Information Technology
- Fitzsimmons, J.A.¹ Fitzsimmons, M.J.²

39
- 0005413908
- Bank Administration Institute, Chicago, IL
- (1992) World Class Banking: Benchmarking the Strategies of Retail Banking Leaders
- Roth, A.V.¹ van der Velde, M.²

40
- 0004262582
- Harvard Business School Press, Boston, MA
- (1986) Managing in the Service Economy
- Heskett, J.L.¹

41
- 0003753636
- Van Nostrand Reinhold, New York
- (1995) Agile Competitors and Virtual Organizations
- Goldman, S.L.¹ Nage, R.N.² Preiss, K.³

42
- 0004104111
- The New Wealth of Organizations, Nicholas Brealey
- (1997) Intellectual Capital
- Stewart, T.A.¹

43
- 0009993525
- Dynamic theory of organizational knowledge creation
- (1994) Organ. Sci , vol.5 , Issue.1 , pp. 14-37
- Nonaka, I.¹

44
- 0005424462
- Working Paper, Kenan-Flagler Business School, The University of North Carolina at Chapel Hill
- (2001) An Imprecise Data Envelopment Analysis (IDEA) Framework for the Analysis of Retail Banking Strategies
- Oliveira, P.¹ Roth, A.V.² Rubin, D.³ Gilland, W.⁴

45
- 38349085912
- Developing an e-service strategy
- (1990) Bus. Strateg. Rev , vol.11 , Issue.1 , pp. 21-33
- Voss, C.¹

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.