The mediating role of relational benefit between service quality and customer loyalty in airline industry

Total Quality Management and Business Excellence

Volumn 24, Issue 9-10, 2013, Pages 1084-1095

  Chen, Po Tsang ^a   Hu, Hsin Hui 'Sunny' ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

airline industry; customer loyalty; relational benefits; service quality

Indexed keywords

EID: 84883466779     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.661130     Document Type: Article

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