Internet retail customer loyalty: The mediating role of relational benefits

International Journal of Service Industry Management

Volumn 14, Issue 5, 2003, Pages 483-500

  Yen, Hsiu Ju Rebecca ^a   Gwinner, Kevin P ^b  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b KANSAS STATE UNIVERSITY   (United States)

Author keywords

Customer loyalty; Customer relations; Customer retention; Internet; Self service; Social benefits

Indexed keywords

EID: 0344980732     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310500183     Document Type: Conference Paper

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