Measuring the quality of relationships in consumer services: an empirical study

European Journal of Marketing

Volumn 37, Issue 1-2, 2003, Pages 169-196

  Roberts, Keith ^a   Varki, Sajeev ^b   Brodie, Rod ^c  

^a Bain International   (Australia)

^b UNIVERSITY OF RHODE ISLAND   (United States)

^c UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

Development; Quality; Relationship marketing; Service quality; Services marketing

Indexed keywords

EID: 85035987954     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560310454037     Document Type: Article

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