Online travel service quality: The role of pre-transaction services

Total Quality Management and Business Excellence

Volumn 15, Issue 4, 2004, Pages 475-493

  Van Riel, Allard C R ^a   Semeijn, Janjaap ^b   Pauwels, Pieter ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b OPEN UNIVERSITY OF THE NETHERLANDS   (Netherlands)

Author keywords

Internet travel agencies; Online service quality; Pre transaction services

Indexed keywords

EID: 2442672660     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000183578     Document Type: Review

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