Hospital service quality and its effects on patient satisfaction and behavioural intention

Clinical Governance

Volumn 18, Issue 3, 2013, Pages 238-254

  Amin, Muslim ^a   Nasharuddin, Siti Zahora ^a  

^a MALAYSIA JAPAN INTERNATIONAL INSTITUTE OF TECHNOLOGY   (Malaysia)

Author keywords

Behavioural intention; Hospital service quality; Hospitals; Patient satisfaction; Patients

Indexed keywords

EID: 84881492857     PISSN: 14777274     EISSN: 17586038     Source Type: Journal    
DOI: 10.1108/CGIJ-05-2012-0016     Document Type: Article

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